Metro Transit has gone public with its annual Strategic Plan Progress Report, which its announcement says “provides data on 61 performance measures” and “includes opinions expressed by riders and non-riders, drawn from a survey of 2,500 King County residents. It also looks at how we stack up with peer transit agencies across the country.” This is in advance of upcoming assessments including an audit and “independent peer review.” Another recent report that might be of interest is the compiled customer-survey results on RapidRide, including the C Line. First: Toplines from the “progress report” announcement today by Metro general manager Kevin Desmond:
*Ridership continues to grow: We delivered 118.6 million passenger trips in 2013—a near record. An all-time-high 45% of King County households now have at least one Metro rider.
*85% of riders say they’re very or somewhat satisfied with Metro service. 90% of our riders say Metro is an agency they trust.
*Metro gets people to jobs: Almost all (97%) of Metro’s regular bus trips serve the region’s job and growth centers.
*Our buses were on time nearly 78% of the time. We continually monitor on-time performance so we can make adjustments to keep buses on schedule.
*Metro has significantly improved safety and security over the past 10 years and is holding on to those gains. Preventable accidents have steadily declined since 2011, and we’ve enhanced emergency response.
*Metro’s cost per hour grew 2.7% — above the inflation rate — but cost per passenger mile decreased by 3.1% as the job market improved and Metro buses carried more commuters.
*Fares covered 29.1% of Metro’s operating costs. Our farebox recovery rate increased by 8.8 percentage points in the past 10 years — more than most of our national peers.
*Energy use per bus boarding decreased 4.6% last year.
Next, the RapidRide customer-survey report. It was mentioned in passing in a Metro announcement last week but we didn’t happen onto the report link until today. Here it is. Skimming through, two points of note: From page 17, “Satisfaction with personal safety on RapidRide C Line remains significantly lower than it was on the routes it replaced.” And on page 22: “Dissatisfaction with the availability of seats on the RapidRide C Line is the primary factor driving lower overall scores” in the area of “satisfaction with things about the bus.” The surveys were taken on board RapidRide buses in April, according to the report, which also – after page 39 – looks at the D Line.
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