zrs

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  • zrs
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    Owner found! Yay!


    zrs
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    Diamond Parking is Scamming People! On December 9th, I parked in the lot next to Fresh Bistro. The sign was clearly marked “Parking for customers of …Seasons Hair Salon.” When I came back from getting my hair cut, a $43 ticket was placed on the windshield. I was parked for 30 minutes, went directly to Seasons and back to the car. No other errands. Clearly, Diamond made a mistake. But when I called the next day, at first they said parking after 5 is only for Rocksport. They recanted after I pointed out this isn’t on the sign. Then they implied I MUST have gone somewhere else. I didn’t. Then they asked if I had any witnesses. I do, my son who was with me. Then they implied he must have gone to a different store. He didn’t. Then they said it would take 10 days for the ticket to show up in their system and that I needed to call back in 10 days because they did not have a way to record the ticket otherwise. When I pointed out they should write down the ticket number and contact me when the ticket was voided, since it was their error, at first they refused. When I requested to speak to a manager, they refused. They finally recorded the ticket number and said they would email me once the ticket is voided. Based on their customer service and past performance, I don’t have much faith in their word. What makes me so angry is that I received the ticket in error in the first place and yet, they still want me to spend my time and money to correct it. If Diamond is going to be so aggressive in ticketing, they should do it right. When they make a mistake, they should correct it quickly at their expense. I wonder how many other people have paid this ticket out of frustration or mistaken information? In my opinion, Diamond is scamming people and should loose their business license!!!

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