Home › Forums › Open Discussion › Trouble with Centurylink?
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August 14, 2013 at 6:49 pm #608686
35this35mphParticipantMy internet connection has been dropping, progressively worse over a few months needing more and more frequent re-settings of my modem. Finally it wound up more off than on over the weekend. After several troubleshooting efforts they sent me a new modem ($100) but the same problems. Sporadic connectivity but mostly down. There is a large amount of static on the line. They are sending out a tech tomorrow ($85.00 min). I’m just curious if anyone elsein the neighborhood is having connectivity/static problems? I’m in Fairmount Park; 38th/Raymond.
August 14, 2013 at 7:37 pm #795934
clark5080Participantyou should only be charged if it is wiring in your house that is the problem
August 14, 2013 at 8:52 pm #795935
anonymeParticipantMy connections have been dropping lately, also with Century Link, but in Arbor Heights. Worst customer service on earth, including flat out LIES about modems. They got me to order a new modem when I upgraded service, which turned out to be totally unnecessary. Sounds like you were sold the same rotten bill of goods. I wish the FCC would investigate these scumbags. And clark is correct, you should not be charged unless your interior line is faulty. Anything outside is their problem.
August 14, 2013 at 10:41 pm #795936
LucianMemberYes, we have the exact same problem that you describe with our Century Link internet. We are also in the Fairmount Park neighborhood around 36th & Raymond.
Our connection drops frequently. We had them out to check our lines a month ago and they said they couldn’t find anything wrong. We asked for a new modem to see if it would make a difference. They installed a new one, and over the last month we have had the same problems.
We had switched over from Comcast a few months back because we experienced such severe throttling that we could hardly watch Netflix on our Roku. Now we are frustrated with the constant Century Link dropped connections and do not know where to turn. It’s highly disruptive and we feel we are not getting what we pay for. Any advice would be greatly appreciated!
August 15, 2013 at 12:05 am #795937
Michael WaldoParticipantArg! In Arbor Heights, multiple calls to Century Link. Static on the phone line, and echos. My main grip is the speeds go up and down without streaming, just opening a web site. I check out my speed on speedtest.net and sometimes it is what I am paying for and other times it is dial-up speed. Had technicians out several times and the problem persists. I thought about switching to Comcast but after I called their tech line twice about a cable issue, I could barely understand either call center person. I had to ask them to slow down and repeat many times. We all need to contact the city next time their franchise contracts are renewed and bitch loudly.
August 15, 2013 at 12:19 am #795938
karenParticipantSame with me for Comcast. Last couple of months it has gotten worse and worse. Unable to get email or websites to load. And more often than not in the last three weeks, can’t use Netflix at all.
Called for help and got the “shut everything off and reboot” speech. Then an offer to send a tech at me cost. However, I can check my speed and see that they have a problem!
Makes me crazy!!
August 15, 2013 at 1:46 am #795939
JoBParticipantAugust 15, 2013 at 7:09 am #795940
MookieMemberSame here, with CenturyLink’s DSL, just west of the Junction. Over the last couple days, connection drops, although the “internet” light on my modem stays on. Tried calling them late last night and waited on hold as they repeated their “we are experiencing a heavy call volume” message then gave up and went to bed. When I got up, internet was back on. Then this evening it went on and off, on and off, several frustrating times.
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I had Comcast cable internet years ago and dumped them for crappy service; Centurylink’s been ok (except their pricing) for the most part but lately the quality of uptime’s been going down!
August 15, 2013 at 5:46 pm #795941
dcnParticipantI’ve been having trouble streaming Netflix occasionally lately too with Comcast. I live in the Westwood area. Ironically, this started a week or so ago, right after I received a letter from Comcast saying that they had just upgraded service in my area and my speeds will now be higher. Right.
August 15, 2013 at 8:30 pm #795942
trickycooljParticipantIf you got the increased speeds letter from comcast you need to follow the instructions to reboot your modem and router to get the speeds. You should also see how old the modem is that you have. You should be using a DOCSIS 3.0 modem to even get the new speeds they’re providing. I upgraded to BLAST a few years ago but didn’t get the speed until my equipment was upgraded. I highly recommend purchasing your own equipment anyway, it’s more reliable.
August 15, 2013 at 8:31 pm #795943
trickycooljParticipantIf you got the increased speeds letter from comcast you need to follow the instructions to reboot your modem and router to get the speeds. You should also see how old the modem is that you have. You should be using a DOCSIS 3.0 modem to even get the new speeds they’re providing. I upgraded to BLAST a few years ago but didn’t get the speed until my equipment was upgraded. I highly recommend purchasing your own equipment anyway, it’s more reliable.
August 16, 2013 at 12:02 am #795944
dcnParticipantThanks, I don’t remember seeing any instructions, but then I don’t read most things Comcast sends me too closely. I will see if I can find the letter, and I will check my modem. I’ve had it forever, so it is probably out of date.
August 16, 2013 at 12:54 am #795945
EdSaneParticipantI’m just east of the Junction and haven’t had any issues with Comcast recently. Getting a consistent 30 Mbps down.
August 16, 2013 at 4:13 am #795946
35this35mphParticipantWell the guy came out today. He determined that the static is outside of my house (yes!). However it is not fixed. He said he needs a “new drop line” which I gather is the line from the pole tomy house. Says he’ll replace it in hte morning. We shall see.
August 16, 2013 at 4:22 am #795947
miwsParticipantAugust 16, 2013 at 8:41 pm #795948
amaliaParticipantGood luck. C-Link customer service made me want to self-immolate, so I switched to Comcast and get great speeds, although Netflix still seizes on occasion.
August 16, 2013 at 9:42 pm #795949
sam-cParticipantbummer to hear about these issues. we’ve been thinking about giving up on Clear due to similar issues and switching to Century Link but it sounds like the issues are the same. why oh why is it so hard to get good internet service in this city?
August 16, 2013 at 10:46 pm #795950
35this35mphParticipantWell he came back out today and replaced the “drop line” (between the house and the main line) and it seems to be fixed. No static and steady connection (with the old modem – new one’s going back). Good news for me, not so much for nearby neighbors. I must say that the Customer Service experience was a steaming pile. I too wish we had some greater measure of competion for both price and CS issues.
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