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July 3, 2013 at 4:42 pm #608094
I bought a Toshiba Satellite laptop just 6 months ago and my computer crashed. I have a one year warranty but it is only for broken hardware. I have searched my house from top to bottom and cannot find recovery disc. I was hoping someone out there would kindly let me borrow their disc. Toshiba wants $149. I could pick up and drop back off. I would really appreciate any help.July 3, 2013 at 5:14 pm #792995
You might want to check to see if there is a recovery partition on your hard drive. The trend with laptops over the last several years is to not provide an actual recovery disc but to have a small undeleteable recovery partition on the hard drive.July 3, 2013 at 5:23 pm #792996
I am not very computer savvy. When I turn my computer on there is a blue screen that says The Boot Configuration Data file is missing some required info. Also, it says to use the recovery tools on my installation media (that is what I can’t find)July 3, 2013 at 6:16 pm #792997
Well see if something like this works http://www.youtube.com/watch?v=I5dEOm1EJBw
or search for a different video (the one I linked to is just the first one I saw but it might not be the best or most relevant for your laptop). Of course doing this type of restore will cause you to loose data that you have stored on your hard drive. It may be possible for a computer repair shop to get the current installation working again or you could make a backup of the hard drive before the restore.July 3, 2013 at 7:06 pm #792998
Contact Ken Davis 206-801-0349. He works on computers out of his garage and has helped me several times and is great. He works on a sliding scale so whatever you feel is what is work is worth (or what you can afford) it is what he will take.July 3, 2013 at 7:28 pm #792999
I can probably fix it. But toshiba should not be charging you 149 for anything but a replacement hard drive preloaded with your OOB software. (Out Of Box)
The recovery media is something they suggest you create on your own when it is new.
Once it does not boot it is probably little written about how to reload from the recovery partition that makes sense to anyone not familiar with the process.
Historically a key combo is used to boot into a recovery partition. However everything concerning windows 8 seems to be dumbed down to an absurd level. I have a couple of copies but only run it on a virtual machine since it has managed to self destruct on one machine and get eaten by previous versions of windows when used on a multiboot machine.
If you want to do a full oob recovery, then use this method. I have not tried it with a toshiba w8 machine but it should work. If you have data on the drive that you need, the you should have someone look at it and transfer the data to a usb drive using another machine or OS.
1) Hold down the power button for 10 (ten) seconds to switch off your machine.
Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.
2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.
3) When the machine Starts beeping; release the 0 key.
4) When prompted by the warning screen; select Yes to continue with the system recovery.
5) Select Recovery of Factory Default Software; click Next.
6) Select Recover to out-of-box state. Click Next again.
7) Click Next to Start recovery.
Variations… using some models from within a booted laptop. Some detail seems missing.
In any case I can probably figure it out and I have dealt with toshiba’s sometimes demented tech support since the days of the t-1000.(http://en.wikipedia.org/wiki/Toshiba_T1000)
My email is linked to mt name above this post.July 3, 2013 at 7:37 pm #793000
I’m guessing they want $150 to cover the licensing fee for another physical copy of Windows.July 3, 2013 at 8:51 pm #793001
sistah – Ken is the man for this. He’s helped us out a couple of times.July 3, 2013 at 10:43 pm #793002
The license fee is heavily discounted and tied to the laptop for the life of the unit. MS has no further interest in it as far as I know. Toshiba may have signed on to a more restrictive license for w8 but I doubt it. The installed version of nearly all OEM versions is branded and Toshiba takes responsibility for tech support as part of the deal.
I have hammered their drones into submission more than once. :)July 4, 2013 at 4:07 am #793003July 4, 2013 at 4:23 pm #793004
go to this page and enter your laptop serial number and let me know what the cost is for the win8 recovery media for your laptop.
In the past recovery media from Toshiba has cost an avg of 25.00.
Get Recovery Media
Want a fresh start? If you need to restore your Toshiba PC software to factory fresh you can order recovery media here.
Note : Some toshiba win8 recovery media is a usb key preloaded. Not sure if that is a good idea or not but it means an .ISO image file can be made for backupJuly 4, 2013 at 4:33 pm #793005
The method KEN posted under 6. should work.
You can also try and download a plain recovery disc for windows 8 here: JUST make sure you use the right one for your machine…Best guess 64bit
Hope that helps
JuliusJuly 4, 2013 at 6:02 pm #793006
Ken you are the man-I did what you told me (with the help of a friend) and the computer is up and running. Thank you thank you thank you. Sorry it took so long but I had trouble getting into the forum late last night. I would like to give you a little something for your troubles! WOW you have saved me much stress and irritation! I surely will recommend you to everyone I know!July 4, 2013 at 8:22 pm #793007
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