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April 29, 2014 at 11:06 pm #611176
Our new house has one and I would like to have it serviced before we use it. Honestly, we have tried and perhaps, it is either broken or we don’t know how to turn it on. Does anyone have a highly reccomended company??April 30, 2014 at 12:12 am #807703
This topic has come up in the past.
Is the manufacturer name on the fireplace? If so, do a websearch for that company and look up their authorized service company(s) in the area.
Mine is a Valor and I’ve been extremely happy with Sutter Home and Hearth for maintenance and repair. There’s a component (I can never remember what it’s called) that burns/wears out every 2-3 years so they come out to fix that and do the cleaning/maintenance.April 30, 2014 at 8:11 pm #807704
I will look around and see if I can find a brand. I have never had one before but would like to get it working for the winter and thought this was the right time of year to have it looked at. Thank you.April 30, 2014 at 10:43 pm #807705
I highly recommend Sutter Home and Hearth. We were in the fireplace industry, and that is who we used and recommended.April 30, 2014 at 10:54 pm #807706April 30, 2014 at 11:40 pm #807707
Good idea about having it taken care of now. I’ve always had to call when the thingamajig burns out and, naturally, that’s when everyone else is calling too.May 1, 2014 at 5:47 pm #807708
Sutter Home and Hearth only service their own installations. I remember awhile back someone posting the name of a local guy who does gas fireplace tune ups but the search engine doesn’t bring up his name.May 2, 2014 at 5:52 pm #807709
I have a message in with Sutter but haven’t heard back yet. They may have done the installation, I don’t know, we have been there less than a year. A name of a guy would be great but I too had done a search before I posted and found nothing. Thank you for the information.May 3, 2014 at 12:04 am #807710
Me again. I asked Sutter to clarify their policy since I keep recommending them. They write:
“We only service units that were sold through Sutter Home and Hearth. If they purchased it here, but had their contractor install it, we are committed to servicing and cleaning it for years to come. However, if it’s a brand that we never carried or we never sold, then we cannot typically service it. There are situations where we break the rules, case by case.”
If Sutter responds that they can’t work on your particular unit, they are confident in recommending:
Seattle Area: Ron Swenson – 206-799-0454
Eastide Area: B & C Comfort – 425-402-4456May 3, 2014 at 3:27 am #807711
Not sure if this is the trouble you’re having but …gas stoves and fireplaces have a thermocouple that needs to be heated up before the pilot will stay lit. You need to light the pliot and then hold the gas on for 30-60 seconds until the thermocouple heats up enough to allow the gas to flow to the pilot. This is a safety mechanism. If the pilot light goes out, the thermocouple quickly cools and stops the flow of gas to prevent a leak and potential explosion.
If you’re not aware of this mechanism, then it just seems like the pilot light won’t stay lit and there’s something wrong with the stove.May 3, 2014 at 4:00 am #807712
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