Community Branch Manager – Northgate

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    We are hiring a Community Branch Manager for our Northgate Branch location. This role is the primary liaison between Verity and the community that we serve. This position fulfills Verity’s mission by creating meaningful relationships with individuals, businesses, and non-profits in the community, identifying opportunities for Verity to help build the strength and viability of the community, and building Verity’s reputation in the community. This role is responsible for building a strong team that reflects the needs of the community, driving business development and community engagement efforts, and ensuring the achievement of branch objectives and sales, service, and profitability goals. Ideal candidates for this Community Branch Manager position are collaborative and relationship focused, thrive in a dynamic environment, and possess exceptional ability inspiring performance and delivering results by working through people.

    Who we Are. . .

    Verity has been a local member-owned credit union offering a full range of financial products and services to our members since 1933. Verity means truth—and this guides our actions. Honesty may not be the easiest approach, but it is the right one.


    Community Engagement and Business Development
    Create and deploy business development and community engagement action plans that lead to the achievement of branch goals.
    Cultivate relationships with local businesses and community organizations, and identify and provide support for community initiatives, events, and needs.
    Provide insight into how our operations and product offerings can serve the needs of the community, and how we can increase our engagement and impact within the community.

    Member Experience and Sales

    Develop and deploy branch action plans that lead to the achievement of sales, service, and profitability goals.
    Create a culture where branch staff embrace Verity’s values and experience standards, successfully uncover member needs, and create trusted relationships with members and the community.

    Building and Developing Teams

    Develop and empower a team that can successfully enhance members’ financial lives when the Community Branch Manager is pursuing outside relationships and initiatives.
    Recruit, hire, onboard, and develop branch team members who are self-motivated, resourceful, and capable of consistently delivering results.
    Hold regular team and one-on-one meetings, mentor staff toward professional growth goals, write and deliver timely performance reviews, and effectively resolve staff issues.

    Managing Risk

    Maintain quality branch operations and effectively control risk while meeting service and growth goals.
    Demonstrate effective risk based decision-making that mitigate controllable losses.
    Perform other job related duties as assigned.

    Working Conditions

    Attending the job during regular business hours is a requirement of this position
    Some off-hour and off-site work, meetings, and events will be required


    Minimum of a bachelor’s degree or equivalent experience desired
    Experience in a financial institution or related experience highly desired
    Supervisory experience is strongly preferred
    Experience in business development desired
    Experience in community development preferred


    Strong verbal, written, and interpersonal skills
    Strong networking and relationship building skills
    Basic knowledge of credit union financial statements and other reports
    Detail oriented and good organizational skills
    Problem-solving skills
    Ability to motivate and direct fellow employees
    Knowledge of financial industry regulations and standards
    Ability to analyze and resolve employee relations conflicts
    Knowledge of loan policies and procedures and fundamentals of lending concepts
    Creating and managing annual budgets

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