luckymom30
The package was labeled correctly and the reason that UPS will not take responsibility I was told by the supervisor is because UPS is only the delivery service not the shipper. This has happened to us twice and in each case we had to contact the company we purchased the items from to get a replacement or a refund.
Be careful using UPS. Also, our rgular driver told me to never go to the UPS store to drop off packages and pay for shipping at the counter, instead print your label at home and give to any UPS driver and save yourself some money. The same goes with scheduling a pick up.
Yes we did get a replacemnt but it has left me with a sick feeling that a “neigbor” would keep items that do not belong to them, let alone items for a child at Christmas time. Very sad.