tom kelley
I often use the self-checkout at HD and really appreciate it for saving me from dealing with the incompetent people who work there.
My biggest complaint, however, is spending a half an hour picking what I need only to find an item critical to the completion of my project to be out of stock. Infuriating!!! For example; 1/2 to 3/8 valve, 1/2″ copper coupler, 1/2″ conduit connector. These are basic items. I once asked an employee where could I find visquine. “Is that a kind of wood?”, he asked. I have been going into HD since the week it opened and have never been acknowledge as a returning customer or anything other than a stranger or nuisance. This in spite of the fact that I have learned the names of some employees’ and address them routinely by name.
In keeping with WSB guidelines I should mention that I have taken my complaints to management and was listened to with indifference. I e-mailed their corporate HQ and received no response.
I know someone is going to post, “Well you don’t have to go there.” True. But it’s less than four minutes from my house and I’ve mastered the self-checkout so I’m in and out, dealing with no one.