On New Year’s Eve, while at City Hall for Mayor Nickels‘ post-snowstorm briefing, we reported to you that he promised a rebate for some who’d missed multiple trash pickups, though no details were given at the time. An e-mail question this past weekend from a WSBer reminded us that it’s long past time for a followup, so we asked Andy Ryan at Seattle Public Utilities if the rebate details had been announced. He just sent them to us, in this customer Q-city A format:

Q: Can I get an adjustment for my missed garbage pickups during the December 2008 snow storm?

A: Yes, if your collection was missed twice. The storm started late on Wednesday, 12/17/08 and lasted through 12/26/08.

Residential accounts missed twice will receive a one-time $5 adjustment for this weather-related event. Commercial accounts (dumpsters) missed twice will receive a $10 adjustment. However, customers whose pickup day was Wednesday were only missed once (on Dec. 24), so they are not eligible for an adjustment. Neither are COFN accounts.

Q: How were the $5 and $10 amounts derived?
A: These amounts align with an adjustment already applied to the accounts of customers whose garbage collection was missed twice in one year.

Q: When will I see the adjustment, and how will it look on my bill?
A: This adjustment will be applied to eligible accounts with a bill date of 2/17/09 forward, until all accounts served during the storm period of 12/18/08 – 12/26/08 have billed. The adjustment will appear as a line item referring to the December 2008 snow event.

So keep an eye on your next bill.

(12/29 WSB photo)
Seattle Public Utilities is the focus of our third report (first one: snow-clearing; second one: Metro) on today’s three-hour Seattle City Council briefing regarding Snowstorm ’08 and how public services were delivered while the city was snowbound. SPU reps actually talked with council members about gearing up for possible pipe trouble during the pre-snow deep freeze, and gearing up for possible urban flooding when the snowmelt began, but since neither of those happened – and trash troubles DID – that’s the part of the discussion we’re writing about – read on for details:Read More

Seattle Public Utilities is checking on the official pickup-catchup status for us, on behalf of those who reported last night that they were missed yesterday — but we can report in the meantime that yard waste (including Christmas trees) in our neighborhood, scheduled for yesterday, has just been picked up now. Meantime, SPU is supposed to be part of today’s City Council briefing on the December storm response — yesterday’s briefing before the entire council focused on two departments; this one’s wider in scope, before a joint meeting of the council committees responsible for Emergency Management/Utilities and Transportation, and includes public-comment time. 9:30 this morning, City Hall, you’re invited to be there, or you can watch via Seattle Channel, cable 21, seattlechannel.org online. 9:32 AM UPDATE: The briefing has begun. As we did yesterday, we’ll “tweet” a few in-progress updates (they’ll turn up here and in the turquoise box in the WSB sidebar), and write a full article afterward.

Moments after a media advisory from Seattle City Light‘s Mike Eagan announced that everyone citywide has their power back — he sent word to WSB that there’s a new “small power outage” in West Seattle: “It’s affecting up to 120 customers and the estimated time of restoration is 4 p.m. The boundaries are SW Holly St. on the north, SW Southern St. on the south, 34th Ave. SW on the east and 44th Ave. SW on the west.” Most of that area’s in Gatewood; the boundaries are often wider than the actual outage – but these would potentially include some of the south Morgan Junction businesses, so we’ll head down the hill to check on them shortly. 12:30 PM UPDATE: Co-publisher Patrick just traveled through that business district – no power problems apparent, so it must be elsewhere within the “boundaries.”

(photo of official WSB “outages can’t stop us” setup added 11:41 pm)
ORIGINAL 10:46 PM POST: Our power’s out too, but we have laptop power backups and two forms of wireless Internet, so we will continue reporting on the storm and its effects. Can’t see lights anywhere around, for a couple blocks north on California from Thistle, or eastbound up Thistle, or down the hill. Also got a text message saying power is out in North Shorewood. Several other areas posted comments about power flickers shortly before this outage – which followed several LONG flickers (power on for a moment, off for a few seconds, repeat, repeat). More to come. There are numerous outages listed on the City Light page now.

10:58 PM UPDATE: We’ve closed the earlier post; this one will be our overnight storm coverage post, with the power outage the biggest story right now, but also feel free to post about anything else storm-related, and we will add whatever else we find out, too. Hauling out the battery-operated hand-held TV (which won’t work after next month’s DTV transition, darn) to check on 11 pm news. Also got this snow note from Celeste:

A fire truck just tried to go up 40th between Genesee and Dakota got stuck maybe a third of the way up the hill and had to back down and go up Genesee.

TV news just quoted City Light as reporting “four separate outages” totaling about 4,000 customers (hmm, the City Light site lists more than that), with the West Seattle-Burien outage being the biggest one.

11:07 PM UPDATE: The comment section is reporting outage zones faster than we can repost them here, so be sure to keep an eye there too. We’re also watching Twitter; Hopey here in West Seattle tweeted that KING5 reported “a little salt” is mixed in with the sand that’s being used on roads tonight. In addition to what’s in the comments, we’ve received e-mail from the Westwood Village vicinity, where The House is in the dark, and Ann from Full Tilt Ice Cream in White Center tells us friends on Vashon lost their power around 9:30 tonight. Seems a lot of us (comments indicate this too) saw flashes before the outage – if it was lightning, sure didn’t hear thunder. Looks like at this point the south half of West Seattle is hit hardest, generalizing from comments, tweets, FB.

11:40 PM UPDATE: Just stepped outside. Snow seems to have stopped. No rain falling either but it SOUNDS like rain – the snow falling off the branches, slipping off the roof, the branches, etc.

12:04 AM UPDATE: No official outage info yet. Here’s a link you might find interesting if you’re wondering about your fridge full of food (that was our only loss back in the ’06 multi-day outage) – a Red Cross info-sheet we linked to before the windstorm-that-wasn’t last month. A radio report says the outages total more than 19,000 customers (homes/businesses) around the city and may not be resolved before morning. Meantime, a few more photos we were in the process of getting to, before the outage shifted the emphasis away from the snow – this one from MarkB at 41st/Dakota:

From Chas Redmond in Gatewood:

Looking ahead at practicalities for the morning: Metro continues to update its “adverse weather” page with changes; find it here. (We’ll start a new morning-commute post later, but this one will keep going overnight for power updates etc.)

12:40 PM UPDATE: City Light’s update line went through a long list of outages but didn’t list this particular one. So we’re on hold to see if we can get a live person with their latest guesstimate on restoration. Of the ones around the city that WERE listed on the line, estimated restoration time was either 3 am or 6 am. So don’t expect power back on soon.

1:08 AM UPDATE: Good news and bad news. Good news, the plow that Mike mentioned in comments, southbound on California from Morgan Junction, is the big yellow snow-clearing grader that the city started deploying about midway through the December snow – we just saw it at California/Thistle. Bad news, we finally got a live person at SCL who said there’s no specific estimated time of restoration yet for the outage we’re in the middle of (the biggest one in WS). P.S. Radio says more than 2,000 are powerless on Vashon – we mentioned their outage earlier, and have visual confirmation via our “peek view” that no lights are visible on north Vashon (aside from those of docked ferries).

2:07 AM UPDATE: No new word on the outage status. A few more photos to share, though. First, before the snow’s all gone, a few more scenes: First, a snowman by Lauren Jacobs, home from college:

Next, a Japanese maple coated in snow, from Frank in Westwood:

Those two came in earlier tonight — but this one just arrived in the WSB inbox a short time ago, from Karen in Hansen View (south of Providence Mount St. Vincent):

Karen explains:

Was about to call it a night a few minutes ago & then noticed through one of our windows that a giant limb on the neighbor’s birch tree was missing. It had broken off & fallen between our two houses! We have no idea how it did so without anyone hearing it. Amazingly, it didn’t take out our fence & it didn’t seem to damage either house…

Just heard back from our Seattle Public Utilities contact, Andy Ryan, answering the question we sent last night — what if you have Friday pickup, which therefore meant you were supposed to be picked up YESTERDAY (Saturday) because of the New Year’s schedule, but they missed you? Answer: The call center is open 1-5 PM TODAY – 684-3000 – call!!!! Also important: As some people are all too well aware, Andy acknowledges that they have not caught up on recycling, but hope to have THAT all caught up by end of day tomorrow, so also be sure to call if you had trash picked up but not recycling – and ***keep your recycling out*** since they’re still making catch-up runs. Last but not least: What about yard waste? Seattle Public Utilities says it will be picked up on your regularly scheduled day. Lost track of when that is? We did too. So here’s the online link to your calendar – put in your address, it’ll give you the answer. Yard waste for us, which means the Christmas tree too, so out it goes — yard waste includes holiday greenery through mid-month; here’s our recent report with details on the rules for that. Hope this info helps, but if not, again, (206) 684-3000, 1-5 pm today. (Reminder: If you want to let your elected representatives know what you think about how this all played out – the hearings/briefings we mentioned previously are starting this week – here’s the full city lineup.) ADDED 12:35 PM: As a followup to this update, the city has also issued an official news release on where yard waste/trash/recycling stands – says the same thing, but click ahead if you want to read it in its entirety:Read More

Just a reminder, since some people apparently missed previous word about this: If you have Friday trash pickup, it’s supposed to happen TODAY — this was the plan long before Snowmare ’08; originally Thursday was a holiday for trash/recycling crews so the plan for a while has been for Thursday pickups around the city were to be made Friday and Friday to be made Saturday. (Some worked on Thursday anyway, catching up on missed Monday-Wednesday homes; if you are Mon-Wed pickup and were missed this week, call the city ASAP; if you are Friday pickup, you’re not supposed to call unless it gets to be late in the day today and you’re still waiting.) One twist – we’ve received a couple reports of Friday homes that DID get picked up yesterday. The graphic above is the one that was handed out at the mayoral briefing we covered at City Hall on Wednesday (click the graphic to see a larger version). No details yet about the “rebates” he mentioned for those who missed two trash pickups during the weather woes.

(Map updated as of 4:02 pm with areas where WSB’ers have reported trash and/or recycling pickup)

As we reported last night, Seattle Public Utilities says it’s going to try to reach Monday-pickup homes today — for trash/recycling, NOT yard waste — and that would mean the first pickup in three weeks for West Seattle’s Monday neighborhoods. We’re opening this post for any updates on the trash situation during the day – both your sightings of trash trucks (leave a comment, or e-mail us) and also any new information we get.

9:40 AM UPDATE: Thanks for the updates! MargL sent the first “photographic proof” from Arbor Heights, when recycling pickup showed up first:

We’ve also received e-mail about sightings at 47th/Erskine and 64th/Hinds. Crunching a quick Google Map just to note where they’ve been so far. 10:36 AM NOTE: It’s REALLY windy out there right now … hope the accumulated, not-yet-picked-up trash/recycling is well-battened-down.

11:22 AM UPDATE: This note from Cass in Gatewood:

I just spoke with my recycling guy, who did pick up *all* my recycle. I asked him if he got paid for the 2 weeks he had to take off because the city wouldn’t plow the streets. NO PAY. He said he was new, so he didn’t have any accrued vacation time. It’s not HIS fault that he couldn’t work, so I don’t think he should’ve had to take vacation pay anyway. I told him they should sue the city for lost wages, and he looked at me like I was nuts. How many people lost wages because of this fiasco????? And the retailers who went broke?

11:39 AM UPDATE: Noted this in the comment section, but we’ve had a sighting in our neighborhood (this was on Sullivan near California):

Keep the sightings coming, and we’ll keep updating the Google Map that’s now atop this post. 2:14 PM UPDATE: Another truck has just passed through our neighborhood. By the way, a few scattered people around WS have reported yard-waste pickup too, though city reps had told us that was going to wait till after they caught up with trash and recycling. 2:33 PM UPDATE: Scott C sends word of a truck sighting along Alki Ave’s condo row – and a photo:

5:23 PM UPDATE: We just came back from a drive around some of West Seattle’s main streets. Saw a truck heading southbound on the south stretch of Beach Drive. Meantime, the latest official news release from Seattle Public Utilities came in while we were out – read on (note the update on yard waste):Read More

As mentioned at the bottom of the previous post, after our conversation with Seattle Public Utilities, they were working on an official update to put the new information into news-release format — so here it is, in its entirety, just out of the WSB inbox, cut-and-paste of the Word doc they sent (we’ll add the link when it appears on the city website, which SPU’s Andy Ryan says will be late tonight or early tomorrow):

Seattle Garbage Collections Back on Near-normal Schedule
Missed Garbage, Recycling to Be Picked This Week; Yard Waste Will Be Delayed
SEATTLE — Seattle Public Utilities’ (SPU) garbage and recycling contractors resumed full garbage collections today, along with extra recycling service. Weather permitting, SPU hopes to be caught up with garbage service by this Saturday, Jan. 3.

Yard waste service — including Christmas tree pickup — will be resumed next week on a near-normal schedule for residential customers. Check your schedule for your next yard waste pickup date.

This week, garbage and recycling will be collected from all Monday, Tuesday, and Wednesday customers on their regular day. Contractors will also send out additional crews on Thursday, New Year’s Day, to collect any missed locations. Customers missed this Monday through Wednesday should leave their waste out through Thursday, January 1.

Collections regularly scheduled for Thursday and Friday (Jan. 1 and 2) of this week will be delayed by one day due to the New Year’s holiday.

Garbage and recycling that has not been collected by Saturday, Jan. 3, should be reported to Seattle Public Utilities (SPU), at 206-684-3000.

“Volumes will be big, but contractors are planning to collect all of Seattle’s garbage this week without substantial misses,” said Hans Van Dusen, solid waste contracts manager for the city. “But even though contractors will be bringing on special crews, they can’t physically handle all uncollected garbage and recycling without making temporary adjustments in the yard waste schedule.”

All commercial routes serving businesses and apartments are being operated today [Monday], collecting missed and scheduled accounts. Contractors are using extra staff to access and move blocked containers.

Customers whose collections have been delayed may set out their extra garbage at no additional charge. When setting out extra waste, customers are encouraged to place perishable food items in their collection containers and set bagged non-perishable items next to the containers.

Customers who have had their collections missed can also take their waste to Seattle’s Recycling and Disposal stations, where it will be accepted at no charge through December 31st. The stations will be closed on New Year’s Day, Thursday, Jan. 1.

We’ll put up an “open thread”-type post in the morning for discussion of trash-truck sightings and any other info that comes in during the day, if you’re interested in checking in on the progress. 10:30 PM ADDENDUM: Via Facebook (where we are WS Blog), Krystal said there was some recycling pickup today “on the west side of Fauntleroy.”

Since “when is my trash going to get picked up?” seems to be the #1 lingering question for so many of us here in West Seattle – particularly those of us who missed the past two Mondays — we wanted to get the very latest from Seattle Public Utilities, rather than awaiting the next official citywide news release. Just talked by phone with SPU’s Andy Ryan, and got some important updates you need to know:

#1 – They are going to have trucks running this Thursday, New Year’s Day, to try to catch up on more of the missed collections. New Year’s usually OTHERWISE is one of only three non-collection holidays each year.

#2 – If you put your trash out this weekend because of the announcement that some Thurs/Fri pickups might still be made over the weekend – but they haven’t gotten to you yet – BRING IT IN TILL NEXT THURSDAY, and they’ll try to get to you then … or by Saturday … because the original schedule was, for both holiday weeks, for Thurs-Fri pickups to be delayed a day. (Confusing, we know.)

#3 – If you are normally Monday-Wednesday collection, they are going to try to get back on normal schedule the next three days, but they admit that this is an unprecedented situation and they’re not sure how successful they are going to be – so there is a chance (we appreciate their honesty on this) some Monday customers STILL might not get picked up tomorrow, in which case they will try to catch up during those special Thursday runs.

#4 – DON’T BOTHER WITH YARD WASTE for a week or so – they are trying to catch up with recycling and trash first.

#5 – SPU **hopes** to be caught up by next Saturday night. In another day or two, Andy tells WSB, they will announce a special number you can use to start reporting missed collections, but so far they know there are more people who were missed than not and they want to get through a day or two of trying to get back on schedule, before they start taking those calls.’

#6 – Andy wanted us to convey to everyone: “We very much appreciate your patience. This is the worst experience in anyone’s recent memory at Seattle Public Utilities – nobody remembers a storm that kept us out of service this long, and we appreciate people being patient while we take the time to pick stuff up safely.”

We’ll check in with SPU again around midday tomorrow to see how it’s going. Hope the above isn’t too confusing; we wanted to write it up fast after that phone conversation. And if you see a trash truck in your neighborhood tomorrow – let us know! since, something like all the recent story-sharing about buses and snowplows and mail-delivery trucks, it may generate a bit of hope.

UPDATE 7:53pm: Just got word that SPU will issue a statement about tomorrow’s pickup in the next couple of hours. We’ll publish it as soon as we get it.

The announcement’s in from Seattle Public Utilities:

Seattle’s garbage and recycling contractors today resumed collections for some residential customers, mostly in Northeast Seattle, whose normal pickup day is Friday.

Today’s collection work is focusing primarily on garbage and recycling (and not yard waste) on streets that provide safe access. Some neighborhoods still cannot be serviced safely; these areas will be collected next week.

For next week, Monday through Wednesday customers are now scheduled to be collected on their regular pickup days. If your pickup is missed, please continue to leave your garbage out and we will attempt to collect it New Year’s Day (Thursday, Jan. 1) or the following Friday or Saturday (Jan. 2 and 3).

Most commercial routes serving businesses and apartments are being operated today, collecting missed accounts as access allows. Contractors are using extra staff to access and move snow-blocked containers.

Customers whose collections have been delayed may set out their extra garbage at no additional charge. When setting out extra waste, customers are encouraged to place perishable food items in their collection containers and set bagged non-perishable items next to the containers.

Customers who have had their collections missed can also take their waste to Seattle’s Recycling and Disposal stations, where it will be accepted at no charge. The stations will be open today through Wednesday, including Sunday, but closed on New Year’s Day, Thursday, Jan. 1.

Still have questions? We’ve covered the trash situation in so many posts over the past 12 days, they probably need a coverage category of their own – but if you have a question that hasn’t been answered, post it and we’ll either dig up the info or see what we can find out from SPU. Some West Seattle neighborhoods, as you are likely well aware, haven’t been picked up for THREE weeks, since our area got hit so hard by the 12/13-12/14 snow that West Seattle was skipped on the 12/15 Monday runs as well as 12/22.

(one of two storm drains near WSB HQ, cleared, and receiving plenty of runoff/rainwater)
Another announcement just in from Seattle Public Utilities, with helpful info on what to do if this type of flooding turns up in your neighborhood – don’t wait for it to get to crisis level:

In anticipation of warming temperatures and continuing precipitation, Seattle Public Utilties (SPU) has activated its Urban Flood Response Plan — staging extra drainage crews and equipment throughout Seattle, and deploying storm observers to various at-risk sections of the city.

This afternoon’s decision to implement the city’s flood plan was purely precautionary, officials noted, and is intended to head-off potential problems before they develop. Calls from SPU customers asking for assistance with drainage issues have been light over the past 24 hours, with a total of only 14 calls recorded.

Under the flood plan, SPU’s 16 drainage truck crews drop their normal maintenance duties and stand by to field emergency calls. If the volume of calls becomes high enough, additional crews can be brought in from the SPU’s drinking water operations section and other areas of the Utilities.

To report flooding or blocked drains, please call (206) 386-1800.

Seattle Public Utilities has been asking for the public’s help in keeping Seattle’s 78,000 street drains — the city’s first line of defense against storms — free of snow and other debris. But only shovel that drain, SPU said, if you’re sure you can do it safely.

Learn more about adopting a city street drain, at: www.seattlechannel.org/videos/video.asp?ID=7010819

If you wondered the same thing one of our Twitter contacts wondered … we asked SPU if there is any online resource for locating the storm drain(s) nearest your house, and we just got the answer back: No. (Anecdotally, we can tell you they seem to be close to corners, so if you have to start somewhere, start there if you’re near one.)

(WSB’er photo from during Snowmare ’08 – sorry we don’t still have the name for the credit!)
Just in from Seattle Public Utilities, with trash piling up around the city:

Special Saturday and Sunday pickup is being scheduled, conditions permitting, for the city’s residential garbage, recycling, food and yard waste customers, Seattle Public Utilities said today.

Due to continued inclement conditions, today’s customers (Friday, Dec. 26) are scheduled to be collected tomorrow (Saturday, Dec. 27) and Thursday customers (Dec. 25) will be collected on Sunday, Dec. 28.

Thursday and Friday customers are advised to leave their garbage at the curb through Sunday. Collection contractors will inspect neighborhood routes throughout the weekend for service opportunities. Customers scheduled for Monday through Wednesday pickup should set out their materials on their normal appointed days, next week. There will be no additional charge for setting out extra garbage.

Despite inclement conditions, the city’s collections contractors have been running limited commercial routes around the clock this week, providing service to urgent commercial accounts where containers are accessible. Contractors are running 40 commercial trucks today to serve locations on major arterials and utilizing extra staff to access snow blocked containers. Approximately 40 percent of Seattle’s business accounts have been collected this week.

“We are eager to resume residential services as soon as possible, but safety with our large trucks is our first priority,” said Hans Van Dusen, Solid Waste Contracts Manager for Seattle Public Utilities. “Warmer weather is forecast for this weekend and next week, and we expect that will make it safer to send big trucks back into Seattle’s neighborhoods.”

Customers whose collections have been delayed by a week can set out double their normal amount of garbage at no additional charge. When setting out extra waste, customers are encouraged to place perishable food items in their collection containers and set bagged non-perishable items next to the containers.

Customers who have had their collections missed can also take their waste to Seattle’s Recycling and Disposal stations, where it will be accepted at no charge. Seattle’s Recycling and Disposal stations will be closed on New Year’s Day, January 1.

We’re still doublechecking on whether this means that, if you were missed last time, you set out trash AND recycling AND yard waste – stand by. 10:21 AM UPDATE: Glad we asked. Andy Ryan at SPU says they’re FOCUSING ON RECYCLING AND TRASH – SO JUST PUT THOSE TWO OUT. And remember, SPU told us they’ll be “liberal” in allotment for extra pickup because of missed service, so don’t get panicky about just putting out “exactly” two bags or whatever. 2:37 PM UPDATE: Answering a question posed by WSB’ers, Brett Stav from SPU says the “no charge” time period at the transfer station will extend THROUGH NEXT WEEK – but bring proof you are a Seattle customer, preferably your bill.