Comcast Business phone outage: If you can’t get through by phone, try e-mail

1:39 PM: Thanks to Brad at West Seattle Cyclery for being the first business to mention to us that there’s a multi-state Comcast Business phone outage right now. We’ve verified through Twitter:

Business customers may be experiencing issues w/ phone svc. We are aware & working to resolve. For updates visit: https://t.co/XNCSSB4luL

— Comcast Business (@comcastbusiness) July 12, 2016

Brad says Comcast told him it might take until at least 3 pm for this to be fixed. He’s encouraging his store’s customers to e-mail instead – service@westseattlecyclery.com. Let us know if this is affecting you and if you have an alternate way for customers to get through.

3:45 PM: Some local businesses have commented below on how to reach them (if you’re seeing this from the WSB home page, get to the comments by either clicking the word “comments” under the headline, or clicking the headline to open the full story page). Meantime, Comcast’s most recent update, from a little more than an hour ago, says they’re still working on it.

4:45 PM: Junction True Value texted a few minutes ago to say their service is back.

Fleurt July 12, 2016 (1:54 pm)

Phones at Fleurt are currently not working, please call 206.482.6290!

Todd July 12, 2016 (2:54 pm)

Yes, we’ve been without phones for about 3 hours now…

JayDee July 12, 2016 (3:04 pm)

Alki Bike and Board = down too.

Erin Staffeld July 12, 2016 (3:11 pm)

Ma’ono Fried Chicken and Whiskey is down as well… please make reservations online via Open Table! http://maono.springhillnorthwest.com/reservations/

Crissy July 12, 2016 (3:30 pm)

I am enjoying the silence.

Todd July 12, 2016 (4:51 pm)

West Seattle Autoworks is down…www.wsautoworks.com has a link to email, etc.

DarkHawke July 13, 2016 (12:10 pm)

Guh. This is why if you’re gonna have a landline phone, stick with CenturyLink. Not because they’re the greatest telecom company on Earth, but because their ancient tech is effing bulletproof. You’ll lose power before you lose phone service, and even then, you’ll still have phone service. Internet phone service relies on both the ‘Net AND City Light to be up and running, two points of failure (yes, there are battery back-ups, but how long will they last? One or two hours?).

At the very least, consider getting a Google Voice number for your business, and set it to ring your Internet phone and then a cell phone if that goes down.

Oh, and make sure you have a phone-line-powered old-fashioned phone to go with your POTS (Plain Old Telephone Service). It should only have one plug, into the phone jack.

Sorry, comment time is over.