Comcast announces new speed, new price levels

Comcast’s Shauna Causey (a West Seattleite) forwarded the news release on these changes launching next month (mid-December in WS, she says) – you might be interested, if that’s your ISP: New megafast, costlier service (up to $139/month) plus potential speed improvements at current service levels:


Comcast Will Introduce Two New, Faster Speed Tier Options and
Will Double Speeds for Most Existing Customers For No Additional Cost

LYNNWOOD, WA, Nov 17, 2008 – Comcast, the nation’s leading provider of entertainment, information and communications products and services, today announced it is making the leap from broadband to wideband with the launch of next-generation DOCSIS 3.0 in Washington. With wideband, Comcast will introduce a new echelon of Internet speed tiers, which will redefine the customer experience online and create a platform for Internet innovation in the years ahead.

In December, Comcast’s new services will be available to residential homes and businesses throughout the communities that Comcast serves. From Bellingham to Aberdeen to Bremerton and Spokane and all points in between, customers will be surfing the web even faster.

With wideband, Comcast will offer among the fastest speeds available today, including the Extreme 50 tier with download speeds of up to 50 Mbps. Wideband will also enable Comcast to double speeds for the majority of existing high-speed Internet customers at no additional cost.

“Wideband utilizes our fiber optic network that is already in the ground in neighborhoods across our footprint. With this next generation of service, our customers’ online experience is dramatically enhanced. Best of all, these faster Internet speeds are available to all of our customers throughout the state, no matter where they live,” said Len Rozek, Senior Vice President of Comcast’s Washington market. “And this is just the beginning. Wideband, combined with our fiber optic network, gives us the capability of meeting the needs of our customers for many years to come by offering even faster speeds in the future.”

As part of the wideband deployment, Comcast will launch two new premium speed tiers to its residential and business class customers. Both new services are ideal for households or businesses simultaneously using several computers or Internet-connected devices. They also will appeal to those who simply want some of the fastest speeds available today:

New Residential Tiers

* Extreme 50, offering up to 50 Mbps of downstream speed and up to 10 Mbps of upstream speed at $139.95/month.*
* Ultra, offering up to 22 Mbps of downstream speed and up to 5 Mbps of upstream speed at $62.95/month.*

With Extreme 50, Comcast customers will be able to download a high-def movie (6 GB) in about 16 minutes, a standard-def movie (2 GB) in about 5 minutes and a standard-def TV show (300 MB) in a matter of seconds. Customers with Extreme 50 also will be able to download digital photos, songs and games faster than ever.

In addition to the new speed tiers, Comcast also is increasing speeds for most of its existing customers.

* Performance tier customers will benefit from doubled downstream and upstream speeds, offering up to 12 Mbps and 2 Mbps, respectively.
* Performance Plus customers will be upgraded to Comcast’s Blast! tier, which will double their download speeds to up to 16 Mbps and provide up to 2 Mbps of upload speed.

Plus, with PowerBoost® technology, customers are able to enjoy even faster speeds to download and upload files such as videos, games, music and photos.

New Business Class Tiers

Business customers will benefit from wideband with increased efficiency and productivity. Customers can sign up for the Deluxe 50 Mbps / 10 Mbps tier for $189.95/month, which includes a full suite of features and support. As part of their service, Comcast Business Class customers receive Microsoft Communications Services, providing corporate-class e-mail, calendaring and document sharing, as well as additional benefits such as firewall protection, static IP addresses, multiple e-mail addresses and business class 24/7 customer support. Existing business class customers also will receive complimentary speed increases—speeds on the Starter tier will be doubled to up to 12 Mbps / 2 Mbps and a new Premium Tier also will be introduced, offering speeds up to 22 Mbps / 5 Mbps for only $99.95/month.

For information on how to order the new speed tiers, Washington Comcast customers can call 1-800-COMCAST.

*Pricing for residential customers and requires subscription to Comcast Cable service.

15 Replies to "Comcast announces new speed, new price levels"

  • RobertSeattle November 17, 2008 (12:00 pm)

    Just be forewarned of all the “up to” language. I have Qwest DSL service and when I signed up it was “up to 6Mbs” but I only get 3 Mbs at my house – note that they are not promising you’ll get this throughput.

  • mike November 17, 2008 (12:39 pm)

    Has anyone in the highland park/white center park noticed really bad reliability in comcast recently (last 3 months?)? My connection becomes very slow or is lost at least three times a week now. I’m curious if its something unique to my setup.

  • d November 17, 2008 (1:27 pm)

    mike –

    Yes!!!!! Terrible connections lately. I called and complained last week sometime. They told me a “node” was officially failed. They said they “could not” delineate the parameters of that failed node. OK. Why is that such a big mystery Comcast? Do tell.

    Anyway, Mike: call and complain with specific times. They should not charge you for service you are not receiving. Maybe it will also give them data to repair the node? I guess. That’s kind of what the service phone person implied. But call so your bill is adjusted. It’s a hassle to call, but how else do they get feedback about poor service?

    I’m at 9th & Cloverdale, btw.

  • Shauna November 17, 2008 (2:26 pm)

    Just let us know, we’re happy to help. Feel free to email or you can email me at
    Shauna (Comcast)

  • Bender32 November 17, 2008 (2:33 pm)

    They still have the 250 GB cap on your allowed monthly bandwidth. If you truly need the speeds the new packages offer, all you’ll do is get to the limit quicker.

  • Sue November 17, 2008 (3:06 pm)

    We are closer to the Junction, but we are having terrible problems with Comcast lately, not the least of which is finding half of my legitimate mail in the spam folder lately, despite marking it “not spam” repeatedly.

    We are getting disconnected from the internet on a regular basis, and the only thing that lets us get back on is to manually disconnect the cable box and the router and reset them. Comcast says there’s no problem that they can find, but obviously there is.

    They did send someone to our house to look it over, and that’s when the “fun” began with billing and incompetence of customer service. When they send someone over to look at our setup, they neglected to tell us that it would cost us $20 for a service call. When I got the bill, we called them up and talked to them about it. They said they’d be happy to refund the $20 if we instead opted for the $0.99/month “insurance” for service calls – wherein the service calls could cost us nothing. So we decided to do that. Next bill, we’re charged $0.99, plus no refund for the $20. I wait another month, same thing. I call up and they tell me the refund was made. No, there is no refund on the bill nor on the credit card. Back and forth with customer service, and they finally figure out that refund was requested, but never fully approved, which is why it looks to them like it was credited, when it was not. They assure us it will be taken care of.

    Fast forward to next bill. Not only are we not credited for the original $20, but it now says “credit for 7/11 service call $20” – but instead of that being a credit, it’s actually another charge for the same $20! So now I’ve paid $40 and need it all refunded. I can’t find anyone who speaks enough english to understand me, and they do not return calls to me when they say they will. I will call them one more time before charging back to my credit card. That’ll get their attention.

    If my husband didn’t need the higher speed for his work-at-home job, I would run far, far away from Comcast.

  • mike November 17, 2008 (3:40 pm)

    Well, I emailed Shauna and the comcast email. Now that I know this is systematic I feel better because I don’t have to fend off accusations that it is something on my end.

  • Shauna November 17, 2008 (4:25 pm)

    Thanks Mike. We are looking up your account to see what might be happening. We’ll be in touch soon. Thanks!

  • Babs November 17, 2008 (4:44 pm)

    I work at home and I’m getting a business account, its been a nightmare over the last 7 months. On line great for weeks, then down off and on during the day. I had a network set up and had to go back to one PC online at a time. I’m sure my name is on the ” Comcast customer with issues hall of fame.” If it was 1990 I would forgive the tech issues (not the service people, but the internal/external tech wiring and servers) but…I do tire of hearing, “its you,” never us.” Too bad the current service is not up to snuff as it should be before they upgrade it…

  • Shauna November 17, 2008 (5:52 pm)

    Hi, Send us an email at We want to know if you are having any issues whatsoever.

  • Scott November 17, 2008 (7:16 pm)

    Now if there was only a method of letting customers know what their usage is each month before setting a hard limit of 250gb… am I one of those that they said were in the 1% or not.
    At least the wireless phone folks have that under control… I know how many minutes a month I use on my cell phone by several methods; bill, text message, or on-line.

  • B November 17, 2008 (8:38 pm)

    we’re by the junction too and both TV and internet have sucked lately. I’m thinking of going direct TV for cable and clearwire for internet after the holidays. I’m not paying $145 for crappy service!

  • Keith November 17, 2008 (9:40 pm)

    Do any Comcast cable TV customers ever notice certain shows being slightly out of sync, ie the audio is just a teeny bit off from the picture?

    It was really noticeable on ’60 Minutes’ last night and for some reason it frequently happens during ‘LOST.’ I watch most shows on my Tivo but it happens when I watch live through the cable box as well.

  • acemotel November 17, 2008 (10:02 pm)

    Comcast has been great for us. Occasionally our picture gets wavy, something to do with receiving signals through the air as well as through cable. The service technicians come over and make some adjustments; it’s probably happened twice this year. Other than that, it’s been very reliable. I can’t even remember the last time internet went down. (knock on wood)

  • mar3c November 18, 2008 (6:15 am)

    i only have a couple of issues with comcast.
    1. prices. analog cable is up to $65/month. dish packages start cheaper than that for twice as many channels.
    2. the city re-signed their contract for 10 years.
    3. advertising. why is the only cable tv service in town bombarding every form of media with advertising? how much does that affect my bill?

Sorry, comment time is over.