Cell Phone Saga Continues… Sprint Rocks!

[katydid]

Good news, “The House” and his assistant Lonnie really came through for me. Even Sprint’s special superduper customer service reps called to help.

Sprint is really trying to make it’s customers happy.

I now have my very 1st cellphone at an affordable rate for me. And they even gave me a 10% discount for life…(which may not be much of a gamble, I’m a geezer, you know ;-}). Just wanted to let you all know thanks again for all your comments and help. And again, the WSB community came together for someone. Wooohooo…..

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[JoB]

let’s hear it for theHouse!

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[charlabob]

Great to hear KD…congrats!

As for Sprint, this is mah-velous PR for them, as well — think of the reach of this forum, for example :-)

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[katydid]

But of course, Charla. I totally agree with you. And once “The House” contacted me, I was counting on it. I am not above shamelessly using everything I can to get what I need/want ( as long as it doesn’t hurt someone else and is legal, that is) :-]

BTW, after Sprint took some trashing after my original postings, I was delighted to see them come through and try hard to redeem themselves. I think the people who responded were being honest and maybe Sprint has learned a thing or two since they had problems with them. I hope so…’specially since I’m one of their customers now.

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[Jo]

Katydid: Yeah, but…

If TheHouse hadn’t intervened, you would still be getting the same-old same-old customer service run-around. Right?

He definitely had some influence. Right?

Not taking anything away from what has been accomplished on your behalf, I think it’s great that your problem has been solved. However, I venture to guess that the average person who doesn’t have TheHouse running interference for them isn’t as happy with Sprint as you are right now.

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[JanS]

I get my mobile service from what used to be Working Assets Wireless, now called Credo Wireless. I use them because they give 1% of all money received to environmental causes, etc. I pay a reasonable fee for what I use, the customer service is great when you call. They contract with Sprint…and I’ve never ever had a problem. Great reception in almost all areas. I think I only have had one house that I was in where I couldn’t get a signal…on top of Genessee, just past 55th SW. I don’t ever deal with Sprint people directly, though, just Credo…that may be a difference.

Now, my dear Mr. House…maybe you can answer a question for me. There are times when I’m at home, usually sitting at my computer, late in the evening…mobile phone next to me. And…it goes back and forth from digital to roaming and back again…sometimes for an hour or more. Why is that? It just seems weird to me…the cell phone is just sitting there. I jokingly say that it’s just how the wind is blowing, but…could you give me a more concrete answer, out of curiosity?

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[katydid]

Jo, actually that may not be entirely true. While I did have 2 bad experiences with customer service one phone call at the store (took way to long too set up account) and one from home (the person in Mexico)

I did have a customer service rep call before I ever heard from The House. Granted it was an automated call, but I was able to vent and record my initial negative reaction.

Then later, again, independently of The House, I got a call from the super duper special Customer Service squad (response tme guaranteed of 4-5 working days). At which point, I told them The House was going to handle it for me.

I got a call again last night asking me to take a 15 minute survey. I don’t think The House activated that call ‘cuz he’s been under the weather.

I think they’ve been really stung by comments about their service…perhaps they never even read our blog…but even *if* they did, what the heck. I got what I wanted and I’m not too concerned about future service.

Granted The House is powerful, but I sincerely think Sprint is interested in providing better customer service now. They’d have to be to stay in business in this economic climate. Especially given their past performance…at least what I’ve heard about it from the blog and others.

I’m not so sure you final assumption about the average person not being as happy with Sprint as I am is necessarily true either…that is if they’re changing their ways and that certainly appears to be the case…in my case…even independently of the mighty House. He was just the frosting on the case…and my extra power and local contact…a real live person…when I needed it.

Anyway, as far as local consumers, up to Bellingham, I believe…The House is the one to contact if you have any problems. He’ll get right on it. He’s the Western Washington district sales

manager…hope I got the title right, House..correct me if I didn’t.

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[Jo]

Katydid said: “I’m not so sure you final assumption about the average person not being as happy with Sprint as I am is necessarily true either”

I’m only going by the 2-3 very negative comments about Sprint’s customer service that appeared in your original forum posting under another heading where you explained your problem. Also, a friend of mind had a horrendous experience with Sprint.

Maybe they have improved. If so, good.

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[TheHouse]

I’m glad that we were able to solve issue for Katydid and I appreciate all of her patience (I got very sick mid-week)and kind comments she posted above.

Jan, if you would like to discuss your question you know how to contact me. It’s most likely a pretty simple solution .

As I have mentioned in the past, I like to keep work and personal time separate. I would never speak on my employers behalf, but if I see a customer in need I feel that it is my responsibility to address the issue. If any of you have specific questions, don’t hesistate to contact me directly (my e-mail was in a previous post) and I’ll address them quickly!

Thanks!

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