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- This topic has 5 replies, 5 voices, and was last updated 8 years, 2 months ago by suzanne.
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January 8, 2016 at 7:38 pm #829402
suzanneParticipantI’ve read the recent post about Centurylink’s poor customer service and I have experienced the same thing.
My question is, what is the experience of people with Comcast? I’m seriously thinking of switching due to the long hours on the phone with no resolution from Centurylink. But I’ve also heard that Comcast is just as bad if not worse. Although, it’s hard to believe there could be anything worse than Centurylink.
So, which is the lesser of 2 evils?
January 8, 2016 at 9:42 pm #829888
cherableParticipantI’ve used comcast for many years and had good service. Their technicians come when called and usualy fix the problem or install something without drama. Only annoyance is long wait on phone for rep to answer and I avoid the website. The menus confuse me.
January 9, 2016 at 12:04 am #829894
wakefloodParticipantComcast on the phone is a nightmare. You can’t get a straight answer or they’ll just outright lie to you. I wanted to reach through the phone more than once. I swear they make bets on who can get their customer the most pissed off.
Almost 180 degrees different from the people at the actual locations. They seem like they give a damn. Likely because people are within arm’s reach.
What you get for what you pay is still ridiculous but at least you want to commit felonious assault.
January 9, 2016 at 12:42 am #829898
miwsParticipantI’ve been on Comcast for just over three years at my current location, and it actually has gone very smoothly.
I have never called them, partly because (fortunately) I’ve never had a big enough issue to do so, partly because I don’t want to be on hold eating up all my minutes.
But, there was one time last year, that I paid my bill late at night, just before going to bed. Had some issue with the payment option online, and didn’t want to keep attempting, and end up with multiple charges, and have the hassle of getting the money credited back.
So, I logged onto chat, and there was some confusion on my description of the problem, and it took a bit of time to get it resolved.
Last year, I had a Comcast rep knock on my door, checking to see if I wanted to upgrade. I told him I couldn’t afford a larger monthly bill, but he came up with a package that added HBO/STARZ for a year, no locked in contract (need to leave the option open to reduce cable services, should financial situation change drastically). He set me up with it, without adding cost, and a promise to remind me at the 11-month mark, that the deal is about to expire, so I have time to cancel the HBO package (unless they want to give me the exact same deal, or another, at no additional cost, for another year)
The guy was really low-key, understanding of my situation, and overall pleasant to deal with.
Mike
January 9, 2016 at 1:59 pm #829902
anonymeParticipantWake’s description of Comcast sounds like my experience with Century Link. My entire week has been like that – it seems to be the trend.
I blame it on entropy.
January 16, 2016 at 10:59 am #830300
suzanneParticipantAfter unsuccessfully trying for weeks to get Prism TV through CenturyLink, I made the switch to Comcast and it has been relatively pain free. While I was in the midst of my nightmare with CenturyLink, a very nice salesperson from Comcast stopped by and I talked with him about what he could provide. I mentioned that the customer service at CenturyLink was horrible but that I had also heard terrible things about Comcast. He assured me I could continue to call or email him directly rather than going through the toll free number at Comcast, which he admitted can be problematic. Within just a couple days of talking to him, we are hooked up. How easy and simple that was!
I had a couple questions about the transition and a question about the charges, so I contacted him and he replied immediately and answered all my questions. He noticed that there was a mistake on the bill and he said he will take care of it so I don’t have to call the toll free number.
I am still a little nervous and am keeping my fingers crossed, but so far so good. It certainly can’t be any worse than Centurylink! Hopefully he can and will fix the minor billing problem. I just like knowing I can deal with someone directly and in person, rather than calling the regular customer service number where you end up talking to a different person every time you call.
So, if you’re sick of CenturyLink and a nice guy from Comcast knocks at your door, you might consider talking to him.
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