Home › Forums › Open Discussion › century link soliciting
- This topic has 7 replies, 6 voices, and was last updated 8 years, 1 month ago by Franci.
-
AuthorPosts
-
February 9, 2016 at 10:30 am #833225
mpentoParticipantCenturylink knocked on my door last night. I asked the guy what I needed to do to not have them come knocking on my door. He said I can sign up on a “no knock” list with the city (or county?). I’ve done a quick search for this and did not find anything. Anybody know if this option really exists or if there is an easy way to tell century link not to call to my door. Apart from just not being interested these guys seem to have been told to keep calling until they get a response (that was his third time calling to my door that day) For me this is the second time centurylink has run a door to door campaign so I assume they will be trying again at some later date.
February 9, 2016 at 12:31 pm #833240
HelperMonkeyParticipantI had this happen last week, despite the fact that I am already a Century Link customer AND I have a giant “NO SOLICITING” sign on my door. When I asked through the door what he wanted he said they had installed fiber for my neighbor and “wanted to check in with all our good customers” – I said I was fine, didn’t need anything further – thought it was very odd but figured he was trying to upsell me on the 1gig. He was decked out head to toe in CL gear, which I thought was great given the number of weird unmarked solicitors in the area. I am still ticked they came to my door in the evening.
February 9, 2016 at 12:34 pm #833243
GoGoParticipantI would like to know as well, they came to my door yesterday too. Wanted to know how much I pay for DirecTV, I asked her why she would think that was any of her business.
February 9, 2016 at 3:35 pm #833266
FranciParticipantAfter my experience over the last year – they have some serious issues to work out before I’ll give them anymore of my business. Will be calling shortly to have to disconnect.
I will say the fiber was working great, till it didn’t. Sunday all day it was down – I didn’t call till evening, they promised to send someone out the next day. Got home last night to NO phone or internet. Phone was working this morning, still no internet – no calls or follow-up contact from them whatsoever!!
My frustrations started about 14 months ago. My pre-fiber internet was down, they came out a fixed it, left me with a non-functioning phone. Called to get the phone fixed, the guy told me someone would be out the next day. I thought this was odd as the next day was 12/31.. but okay, made arrangements to stay home from work – they were a no show. Turns out the scheduler set them up for 12/31/15 (it was currently 12/30/14 at the time of the call). So then I was rescheduled for 10 – 14 days out. Eventually they came a fixed my phone. A few months later I called because my internet was super slow… they sent a tech out, who reported there wasn’t anything he could do. He also pointed out that fiber had been installed on my street, was I interested in talking to someone about it? Sure. Some dude from the Southcenter kiosk called and said he had great news – that my current bundle of phone and internet was $80, with their current promotion I could get fiber and phone bundled for $70 a month, $10 less than my current pricing plan. Such a deal. I asked the questions about extra fees and such – the response no – nothing – its just a flat $70 a month. So they came out and installed the fiber. The installer left my house with the fiber working, however the phone was not working. He said that it should be working in an hour or so and to call him if it wasn’t. In an hour when the phone was not working I called – got his voicemail, left a message that the phone was not working. A few hours later I get a notification that my tickets for fiber install and phone where both closed and complete. So I called again to report that my phone was not working – basically its a new occurance to them – so I’m back in the 10 day window of waiting for it to get fixed.
And then my next monthly bill rolls in – I’m being charged way more than $70 a month. I call – at some point my call is ‘disconnected’, I call back – start my story all over again. This goes on for months – I must have called 3 or 4 different times – each time I’m investing at least an hour or two – mostly on hold – every-time I’ve been given a different explanation. The last time, which was a few months ago, I thought I’d finally made progress. I was told that yes they could see what was wrong, they were requesting a credit for me, and fixing the billing. Guess what? I’m still being billed $130 a month. Before the ‘upgrade’ my bill ran about $100, with taxes and fees.
When I called on Sunday – it took the gal on the other end a long time to locate my service – because evidently I have an open request with them ( from months ago) and they have transferred my fiber to a new account – which I”m not even aware of. She then had to transfer me to another tech support group.
Just in case you didn’t see it on the news, there was a Get Jessie feature that was about a local woman who called to have an extension to her current phone installed in her barn. When the tech came out, they decided it wasn’t feasible – NO work was done. Well she got a bill for the work, contacted customer support – was assured that it would be fixed. What did they do?? They sent her to collections!!!! It took Jessie to get that all reversed. Be very careful if you plan to do any business with them.
This is coming from me, who has been a customer of theirs since 1994. Both phone and internet. Until 14 months ago – I was reasonable satisfied with the services they proveded to me. Somewhere, somehow – they have lost their ability to server their customers. Being a telecommunications company – you might think they would be able to actually communicate with their customers. That has not been my experience. All I can say is I’m done. I’m tired of having issues – being lied to – being mislead. Its.Got.To.End!
February 9, 2016 at 4:01 pm #833271
anonymeParticipantWorst company ever. If they’re foolish enough to come to my door, they will regret it for a long, long time. I’m getting ready to cancel phone service with them, but fear they will sabotage my internet – or do something stupid. Or do nothing. What’s really appalling is that neither the FCC nor the Attorney General will step in, and the losers on our City Council recently made sure that we won’t be able to get municipal broadband for at least 10 more years. From what I can see, there is nothing left that resembles consumer protection, or consumer choice – aside from deciding which orifice you’d like use.
February 9, 2016 at 9:06 pm #833308
FranciParticipantWhen I got home from work today and still didn’t have a working phone or internet – I called them up and yes I was on the phone with them for at least an hour – however it was for the very last time. I cancelled both services.
Then I called Comcast – because there had been comcast service at my address before – 10 min after I called the line was activated. I went to the store and picked up a new router/modem and once again I have internet service at home. :)
February 10, 2016 at 3:19 am #833342
littlebrowndogParticipantAbout a week ago a pair of Century Link salespeople came knocking on my door, not the first time. My husband was curious so he invited them in, but beyond that he listened and I queried as most of the technology in the house is used for my business. Wow, talk about high pressure sales efforts. They demanded to know about my current Comcast package and I would not tell them so then they went on to say how my neighbors were going with it. I told them I had Century Link several years ago and was totally unhappy with the service and the equipment and it never could be made to work for me so finally I gave up. They gleefully then said that this was their new fiberlink system and that it would be perfect and no problems. They said it would be so much less expensive than Comcast but gave no numbers. And they asked if I was ready to schedule my installation date. I asked them for something in writing that would give me all the details and said I would study it. Their response was that there was nothing in writing. They pushed me to schedule a date 3 weeks out and I said I was not doing anything unless they gave me something in writing. Then they said I could contact the office to get it in writing, but that by then their special rate would not apply and it would be more expensive. I said no, I did not want it. They asked me why not and acted surprised when I said that there was no way I was going to make such a big change based on somebody unexpectedly coming cold calling at my door. They started to say something further and I asked them to leave. They again tried to say something and I firmly told them to leave and then they did. Their approach was no better than the pushy teenagers who get dropped off in vans and try to sell magazines door to door.
February 10, 2016 at 8:26 am #833356
FranciParticipantLBD – You definitely did the right thing. The ‘special’ rate that I was offered verbally – was never reflected in my bills. I spent significant number of hours over the last 12 months, trying to get the billing worked out. It never happened. I was even promised a credit at one point – that never came through either.
-
AuthorPosts
- You must be logged in to reply to this topic.