ArtsWest – Box Office and Volunteer Manager!

[laural@artswest.org]

Title: Box Office and Volunteer Manager
Status: Part-Time, 25 hours per week
Hours: Friday, Saturday, Sunday (2-7:30PM)– plus one flexible day in the week.
Reports to: Managing Director

Position Summary: The Box Office and Volunteer Manager is the face of ArtsWest to our patrons and volunteers. As such, it is essential that this position provides exemplary customer service and great care in providing the best patron and volunteer experience possible, with clear focus on upholding the values of ArtsWest. The position oversees the day-to-day functioning of the Box Office and Volunteer Program including the supervision of front of house staff. This position also provides administrative support to Leadership and the Development Officer.

Essential Functions:

Box Office:
• Assures a high quality experience for ArtsWest patrons by supporting the professional operation of the front of house, including ticketing patrons, resolving ticketing and patron seating issues, assessing and providing accommodations.
• Updates patron contact information in our ticketing, marketing mail, and community lists.
• Oversees the subscription process each season, which includes ticketing, tracking, mailing, and being available by phone and email during box office hours to assists our patrons.
• Supports subscriber loyalty through the preparation and dissemination of subscriber pre-show emails. Supports the Marketing Manager in the execution of surveys or other forms of subscriber reporting.
• Assures that the Box Office, Gallery, concessions, and theater house are safe, clean and inviting through self-work or through the supervision of front of house staff.
• Prepares, updates and disseminates front of house schedules for performances and events.
• Assures that the front of house staff maintain up to date food handlers and bartender’s licenses.
• Ensures that the cash flow processes and risk management systems are maintained.
• Tracks status of concessions supplies and assures an adequate stock.
• Performs house manager and bartender duties as required.

Volunteer Program:
• Oversees a volunteer program that is accessible, expedient, meaningful, and meets legal requirements for both the volunteers and organization while maintaining AW values.
• Works with the Managing Director to support volunteer recruitment, training and recognition.
• Works with all departments to match volunteers with organizational needs.
• Collects, processes and maintains volunteer registration forms, including conducting WA State background.

Administrative Support:
As time allows, this position will provide administrative support to the Managing and Artistic Directors as well as the Development Officer. Duties could include:
• The matching of invoices to receipts, calling to inquire as to accounts receivable/payable.
• Taking mail to the Post Office, taking deposits to the bank.
• Assisting the Development Officer with the preparation of donor letters.
• Answering organizational inquiries through email or over the phone.

Qualifications:
• Excellent communication and customer service skills.
• One year Box Office, administrative or other customer service experience.
• Associates or Bachelor’s Degree preferred.
• Excellent computer skills a must including fluency with Office.
• Familiarity with Patron Manager a plus!

How to apply:
Submit cover letter and resume to Laura Lee – laural@artswest.org. Applications will be accepted until the position is filled.

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