I have an account with Ally and they’re at least as good as regular banks in terms of phone service. Their rates are slightly better than others because they don’t have to maintain bank branches. Seems like they do send out a lot of unnecessary mail, though. Stuff like privacy policy updates . . .
They were once owned by GMAC and received some $17 billion in federal bailout money. As of 2011, the US Treasury was a majority owner. Don’t know if that’s still true.