sbre
I finally made it into their place recently as I thought it relevant to dine there on Sept 11th, and was really happy to see one of my favorite meals on the menu, pot roast. Being only one of 3 tables occupied the meal arrived rather quickly.
The staff was attentive and polite, and the plate was filled with a good portion of food which was a tad less than tasty, but still enjoyable.
The down-sides were: I always order ‘water without ice’, and usually drain the first glass fairly quickly as I like to fill my belly with water before a meal, but my waiter (who brought me the drink) refilled the glass with ice-water, with lots of ice! (I don’t like drinking cold water!, and I know this isn’t a big deal, however it’s part of the over-all experience and something servers should be conscience of.)
Secondly, with an empty plate and utensils placed along the forward edge as I was taught, I sat and waited for 8 minutes and witnessed my waiter and another having a long and involved conversation behind the bar where I was in full view and earshot of the entire time, never once being checked-on (at this point 3 more tables had gained customers). Fortuneately there was football (English and Spanish broadcasts of the same game) on the many TV’s in the place to help occupy the time.
Their dialog was finally broken-up by manager or owner when my waiter went into back for another minute or so, then finally came by to check on me, took the proffered card for payment and quickly returned with the paperwork.
I did write the above onto the back of the customer copy of the receipt and left for their review, hopefully saving others from the same treatment.
My plans are to go back and give them another shot as their were many items on the menu that appealed to me, thus I’m glad to read to two positive reviews above.