April 30, 2016 at 11:13 am
#842170
Karen
Participant
I won’t rehash my CL nightmare which I thought had been resolved 6 months ago with my cancellation and confirmation that my account balance was zero.
Not so fast, they decided I still owed them, although they never sent me another bill. Instead they sent my account to collections. This showed up on my credit report. Instead of calling CL, I shamed them on their Facebook page which they responded to immediately. The account has allegedly been corrected. We shall see.
When dealing with them, go straight to social media. Best way to get a response.