hey all,
I'm glad that people have had a better experience at Springhill than I did. Still, I won't be going back.
The chef has control over a great kitchen and they produce a wonderful product.....the food is fantastic. It's creative, flavorful and has grand presentation. But from my experience the service is horrible.
I had two bad experiences. Both tabs were near $100 for a two top. After the second trip I emailed to convey my negative experience to the manager/owner. The response was similar to the service while dining. Basically, sorry you had a bad experience but everyone else says different. That is the real reason I won't return. The management/ownership doesn't care about my experience at their establishment.
Here's the thing...I've worked in the restaurant industry. I know how independent establishments work, or are successful. Example: I enjoy the Mission. Not fantastic but the service and price point are compatible. My wife and I had a horrible service experience there once. I emailed the manager and received an appropriate response. "We will discuss your experience at our staff meeting on Wednesday." I also received a discount on my next meal (which I never used) but I do still patron the establishment because the ownership understands service.
Maybe I'll go back and give it a try in the future but when you have places like Fresh Bistro a block away who get it right from the start, I'm not sure I need to chance another $100 to see.