So, my husband comes home from 7-11 with a nice treat for me, a $2 scratch ticket. I win $10...yea!! The next day we are going to Safeway and bring the ticket with us to cash in. Husband goes to the booth, lady scans the ticket and tells him "sorry, this has already been redeemed and you cannot cash it in twice sir" in a very rude tone. What what?? So, back to 7-11 and they tell us the same thing but were nice about it. We call the lottery office and are told by a nice lady that the ticket was scanned at Safeway, then immediately scanned again which shows it was redeemed. She advises him to go back to Safeway to see if their register was $10 over that day. She also give us her name and number for someone at Safeway to call if there are any problems. So, he returns and goes straight to the store manager, Dave Murphy, and tells him what happened. Dave, upon hearing this gets all huffy and tells husband that he will cash it out this one time, but he is losing money because his register was not over, but now it will be short thanks to him. Husband offers to have him call the lottery office to get it all straightened out. He is obviously pissed and flat out refuses to call. He gives husband the $10 and says "I'm never doing this again for you" while looking at hime like he is the biggest liar and thief ever. Kinda makes you wonder where that $10 went if their registers were not over that day...
Lady at the customer service booth...we are on to you!
After this husband went online and shared his experience with Safeway Corporate. They replied right away about how sorry they are. Husband never heard from the local store.
Folks, we live very close by and went to that store at least 3 times a week. Spent a lotta money there over the years. Not anymore! By the way, the staff at QFC sure is friendly.
westseattleblog
West Seattle Blog
West Seattle Blog
