Tonight I found out that you can get cheated out of training. at the price they charge it is not good.
It seems if you are in the calendar for training, when you check in you get charged for the training. If your trainer didn't show up (as happened to me) you still get charged for it. The desk people can't un-do that. I am going to have to go in during the day and get a log of training, get that un-done and see how many times that has happened. My trainer sometimes didn't show up! How many times was I charged for a no-show?
They say you get charged if you, as a member, do not give 24 hour notice. I should get FREE training if the trainer no-shows.
TIP TO KNOW WHERE YOU STAND: If you check in at the back computer, they can print you a receipt that shows your sessions available and if you are being charged that night.
GET YOUR RECORDS: I did. Guess what? I was charged for a training session on my bowling night when I do not go to the gym! Trainers can bill you without you even being there.
I liked their older system where I had to put in my PIN number to get charged for training. The way it is now, I can use up all my training and never even have a training session.
If you have personal training,
1. GET A COPY of your log and verify it for accuracy
2. ALWAYS check in at the back computer and GET YOUR RECEIPT! See if you're being charged that night or if the number of sessions left mysteriously went down when you weren't at the gym.