WSB Forum » West Seattle Rants & Raves

(28 posts)

RANT filled with disappontment....and disbelief.

  • Started 8 months ago by breanna43
  • Latest reply from shed22

  1. breanna43
    Member Profile

    Tuesday morning, my 16 year old son woke up, excited to get ready for school the next day. He had a lot to accomplish before beginning his junior year at West Seattle HS. His plan was to go and get his hair cut, take his car to the carwash, and clean his room. He's a very responsible kid, who also does his own laundry, grocery shops every wednesday evening, and in general is just a nice person. So here's how his day started:

    The 1st step went fine. Haircut: check. He went to his usual spot in white center and paid with a $20. After tipping a few dollars, he was left with 3 dollar bills, which he thought would be enough for the car wash a few blocks away on 16th. He was wrong. He got his car all soaped up, and ran out of quarters. So he ran down to Chase, took out another $20, (which he earned modeling) and then realized he didn't need $20 in carwash tokens. So here's where the rant comes in:

    He went into Subway on 16th and asked the employee if it would be possible to get change for the carwash. The employee looked him up and down, looked at the money, and asked if it was counterfiet. No, my son said he had just taken it out of the bank machine and needed change because he ran out at the carwash. So the guy agreed to give him change, and as he was about to hand it to my son (of African American decent) he said, "You gonna go buy some crack? Some weed?" My son got upset and questioned why the guy would even say that, and the guy put the change back in his till and told my son to get out of the store.

    I went back 15 minutes later and the employee said it never happened. He got the owner "Faraz". I explained the situation and the owner, told me that my son wasn't a paying customer and didn't deserve an apology. He also refused to give me his name, and said he'd call the police if I didn't leave. I left.

    My son went on with his day, holding his head a little less high. This business does not deserve your or my money.

    Posted 8 months ago #         
  2. I can't help but notice that this is the second rant about this particular Subway in a week...

    Posted 8 months ago #         
  3. I was about to post the same thing about it being the 2nd Subway rant at that particular Subway this week. Very disappointed. I won't be going there. Sorry that happened to you.

    Posted 8 months ago #         
  4. While I have not been in that particular subway, I have had bizarre encounters with employees in other subways over the years. But the latest episode did not rise to rant level since it would require contact with "Faraz". Been there, done that. No point in a repeat time sink.

    Posted 8 months ago #         
  5. Unbelievable.

    Did you call the corporate headquarters? It might not help, but maybe someone there would like to know how their brand is being mis-used.

    Posted 8 months ago #         
  6. http://www.subway.com/ContactUs/frmCustomerService.aspx

    right hand column..."how'd we do?"...let them know...

    Posted 8 months ago #         
  7. metrognome
    Member Profile

    Tell your son there are ignorant, fearful people everywhere and that this is just a learning experience.

    You and your son may want to discuss filing a complaint with the WA State Human Rights Commission. You probably won't 'win' because it will be a 'he said, he said' situation, but it may put the owner on notice that his and his employee's behavior is illegal. HRC may even require corrective action of the store; if nothing else, it starts a case file in case it happens to someone else.

    Contacting Subway corporate is also a good idea. Just be careful to not let your anger carry you away ... be polite and respectful and use words like 'alleged' and phrases like 'my son reported to me ...' so that you don't get sued by the owner. The way you wrote the post was the right tone.

    Posted 8 months ago #         
  8. I'm curious 'gnome. What makes you say that what the clerk allegedly (!) did was illegal?

    Not sayin' it was or wasn't . . .

    Posted 8 months ago #         
  9. kmweiner
    Member Profile

    Would love to know which store so I can avoid.

    I'm so sorry this happened to your son. I hope he understands that it is racism and not him that is the problem.

    Posted 8 months ago #         
  10. metrognome
    Member Profile

    Basic civil rights law, incl. federal, state and county, prohibit a public accommodation from treating (or appearing to treat) people differently for a number of reasons, including race.

    Section 215 of the Revised Code of Washington 49.60, the Law Against Discrimination, makes it an unfair practice for a place of public accommodation to 'commit an act which directly or indirectly results in any distinction, restriction, or discrimination ... regardless of race, creed, color ..." unless those restrictions apply to all persons.
    http://apps.leg.wa.gov/RCW/default.aspx?cite=49.60.215

    Unfortunately, breanna43's son may not have a strong case because he may not have technically been a customer as he wasn't buying anything. Also, neither the clerk nor the apparent owner seems to have used specifically racial language. However, WA HRC would be able to advise her on the situation and what remedies may be available.

    Posted 8 months ago #         
  11. . . . neither the clerk nor the apparent owner seems to have used specifically racial language.

    Indeed. If anything, the clerk seems to have been careful NOT to say anything "specifically racial" – although the OP may have planted that seed in our minds (inadvertently) when she mentioned her son's racial descent.

    Posted 8 months ago #         
  12. metrognome
    Member Profile

    I tried to use as many 'weasel' words as possible because there were no direct witnesses and there are possible explanations. For example, the clerk may have been trying to make a joke; believe me, I've heard people say dumber things they 'thought' were funny because the last guy laughed at it or whatever (I'm not defending the clerk or owner, I'm just saying people say the darndest things.)

    One important reason for WA HRC to be contacted is so they can be on the lookout for a 'pattern and practice' of similar incidents at this location or at Subways in general.

    The big question for breanna43 and her son is which path to take from here. There is no right answer and the support people are providing out here may be enough for them to just chalk it up and move on ... and to maybe do something good for someone else to balance the karma deficit. Or ...

    Posted 8 months ago #         
  13. DP..do you honestly think that the owner of that Subway would have asked the same questions about using the money for crack, etc. etc...if the son had been white?

    Posted 8 months ago #         
  14. Heartbreaking for a mama...I'm sorry this happened. I won't be going to that Subway. All the best to you and yours ♥

    Posted 8 months ago #         
  15. I don't frequent ANY Subway chains so they are not losing a customer by this posting. With that said, HORRIBLE behavior. Even if it is not company policy to provide change to non-paying customers, there is no need for disrespect. Completely inappropriate behavior in any situation.

    Posted 8 months ago #         
  16. kootchman
    Member Profile

    HRC ... hard right cross... well,... as a parent I would have to send in the wife. The words "friggin ballistic" would have been on the police report if I went in.... To your young MAN...pass along our sincere disappointment... and our respect.

    Posted 8 months ago #         
  17. breanna43
    Member Profile

    Thanks everyone. Your comments are so kind and thoughtful. Thanks JanS, I notified the Subway corporate office. And Metrognome, I'll be filing a report using the link you provided, as soon as my stupid computer allows me to!

    Posted 8 months ago #         
  18. metrognome
    Member Profile

    breanna43 -- the link above is to the statute. You can contact the WA State Human Rights Commission at 1-800-233-3247 or http://www.hum.wa.gov/. There is a link to an on-line complaint form.

    Posted 8 months ago #         
  19. biankat
    Member Profile

    biankat

    What a horrible experience for your son to have. He sounds like a lovely individual. I have to sheepishly admit that sometimes Subway fits our hunger needs. But we stopped going to that location many years ago. I found the workers there sloth-like and sparse, the produce not very fresh, and the inside not very clean. Although further, we now go to the one on 128th and 1st Ave S in Burien. For the most part have been very satisfied.

    Posted 8 months ago #         
  20. My friend the animal rights activist is adamant about this:
    http://www.thepetitionsite.com/2/boycott-subway-until-michael-vick-gives-his-bet-award-back/

    So sorry about the awful disrespect your son received.

    Posted 8 months ago #         
  21. ws4ever
    Member Profile

    Glad that so many good adults (or at least we resemble that description)are posting to tell your son that the employee himself was acting like a thug. From feedback above, that Subway needs some changes!

    Posted 8 months ago #         
  22. Anonymous
    Member Profile

    I am so sorry that your son had to experience that, and sorry to you for having to hear what your baby went through. On a positive note ... this reminds me of the importance of having a discussion with my own sons that unfortunately there are people in this world who are mean and ignorant, and that a person can decide to take the high road and tell them they will not tolerate to be treated that way and hold their head up high knowing that their ignorant behavior has nothing, nothing to do with them. And to also tell them that there are wonderful, kind, and thoughtful people in this world and that we should never judge anyone until they have proven us otherwise. Please let your son know that now more than ever he needs to hold his head up high and to not let that fool take his spirit. I do appreciate you telling me the business place this occurred. I work too hard for my money to spend it on an establishment that allows that behavior. Metrognome ... great advice and information.

    Posted 8 months ago #         
  23. It's high time we started fighting back against the trash talk that has become pervasive in our society.

    Hitting at the bottom lines of businesses that allow their employees to treat any person who walks through their door that rudely is a good place to start.

    Posted 8 months ago #         
  24. ellenater
    Member Profile

    ellenater

    So many rants on here do not seem like rants to me but complaints. But YOURS does. I am SO sorry. I would never patronize this Subway. You seem like a great mom though. Your son is lucky to have you.

    Posted 8 months ago #         
  25. Jiggers
    Member Profile

    Jiggers

    It is called "stereotyping".I go through it everyday. Get over it.

    Posted 8 months ago #         
  26. metrognome
    Member Profile

    wow, jiggers, once again you really boggled my mind and I don't boggle easily. I'll keep your apparent lack of empathy in mind for other people in mind next time you complain about something.

    Posted 8 months ago #         
  27. singularname
    Member Profile

    Breanna ... You've definitely sold me on my personally not patronizing that store again. We go maybe once every six months, but that behavior is absurd. I'd say "outrageous," but I've long left any mindset that humanity will ever ever improve, only devolve, and in an underground, more cryptic way. I'd focus on your son and snap him right back into proud mode. He sounds awesome. I have an 18-year-old at WSH--he's excellently behaved and is a great contributor in the house, but he completely lacks the self-sufficiency and motivation your son possesses. All that said, you need to do what you need to do.

    Re. some of the other comments, again due to my pessimistic outlook, I think the whole filing an official discrimination complaint and assumption this is hands-down a racial incident is complete overkill, at least given the events described thus far. Save it for the inevitable blatant events of discrimination, particularly regarding racism. That makes my blood boil, having grown up in a 75% over-the-top racist white family--fortunately, it made me "go completely the other way." (Breanna ... If you have the desire, I would be interested in knowing what racism you and/or your son have experienced in Seattle. The subject interests me, due to the reasons I note above, and I'm from the South, where it's a very different expression of racism. If you don't have that desire, I totally get it.)

    JanS ... Yeah, white kids get that crap, too. My son was accused of being "high" at South Center Mall because when *asked* to pull his hood down, he simply replied he didn't want to (large birthmark on his head he's self-conscious of--yeah, he needs to get used to it). Immediately, they hauled him into security for that alone--unfortunately for them, I was at the mall with him. And there was another incident at the Fremont Fair when he was accused by one of the vendors we were sitting next to of stealing a pair of pliers. She's quite overbearing and I'd listened to her all day trying to engage with him; instead of taking his quiet to curt "no thank you"s as a hint to just leave him alone, she went into this theft business. And frankly, he's been "discriminated" against every single day by at least half of the staff at WSH for three years and running for having "learning disabilities."

    Anyhoo ... Interesting discussion and opinions in here.

    Most important in the thread, though, is Breanna's son keeping on the awesome life path he's moving on! :->

    Posted 8 months ago #         

  28. Posted 8 months ago #         

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