WSB Forum » West Seattle Rants & Raves

(79 posts)

RANT: CAFE REVO Unresponsive


  1. You're not the only one, FullTilt!

    Posted 2 years ago #         
  2. FullTilt FTW!

    Posted 2 years ago #         
  3. angelescrest
    Member Profile

    angelescrest

    Awesome!

    Posted 2 years ago #         
  4. Nice, FullTilt!!! Love it.
    "No, I can't swim!!!"

    Posted 2 years ago #         
  5. FullTIlt: LOL. I totally forgot about that demented paperboy.

    I'm sure glad it wasn't JoB that was overcharged $2 because something tells me there would be an eight page letter to Obama posted to this thread.

    Posted 2 years ago #         
  6. funkietoo
    Member Profile

    I love you Justin! And the ice cream you create.

    Posted 2 years ago #         
  7. vintagemary
    Member Profile

    This is the most interesting stream I've read in awhile. Anyway, now that I've read through most of it, it seems to moi that the easiest thing for Cafe Revo to have done was to just offer the customer a free drink or dessert -- send them a "coupon." The bottom line is KISS - "keep it simple stupid."

    I know a restaurant owner can really feel over-whelmed. Being a manager ain't easy, I've been there.

    Anyway, that's my two cents.

    Posted 2 years ago #         
  8. angelcrest..
    so what do you call it when someone overcharges on a charge slip and doesn't correct the error?
    geez.. it's only money? the law calls it theft.

    cjboffoli..
    it's too bad you didn't have a better argument.. you wouldn't have had to resort to personal insults.. which btw.. aren't really kosher here. stick to ideas not personalities

    Posted 2 years ago #         
  9. I had a room mate that loved Cusack. I have seen this movie so many times. That and Say Anything. Also, I think this is Booger's first movie.

    Posted 2 years ago #         
  10. has it occurred to anyone yet that this could be a problem the owner of Cafe Revo needs to be made aware of?

    employee theft goes up when tips go down... overcharging and altering receipts is one way of stealing from a restaurant...

    Posted 2 years ago #         
  11. rockergirl
    Member Profile

    rockergirl

    Considering you used a Restaraunt.com gift certificate to begin with means you got a good deal. While they may have overcharged you $2 is hardly worth the hassle in this case in my opinion.

    Posted 2 years ago #         
  12. rockergirl...

    is it really ok if businesses randomly charge customers more as long as it isn't much?

    is it ok if their employees steal from the restaurant or their customers as long as it isn't much?

    if that's ok.. where do we draw the line?

    it's ok if you only overcharge me by $5? $10? $20?

    if you take the gift certificate out of the equation..
    and the beloved Cafe Revo out of the equation...

    that is the question you are left with.

    Is it ok to overcharge as long as you don't overcharge by too much?

    Posted 2 years ago #         
  13. Oh JoB, don't take yourself so seriously. I keed, I keed.

    It hardly sounds like there is some kind of conspiracy at work here. Someone just made a mistake. The world is an imperfect place and mistakes DO happen. No one seems to be advocating that it is OK to overcharge people. That's just silly.

    If you have a computer and internet service and have the money to go out to eat and time to kill pontificating on the WSB Forums, I have a hard time believing that a $2 overcharge is going to cause you financial ruin.

    Posted 2 years ago #         
  14. rockergirl
    Member Profile

    rockergirl

    Job - not saying it's ok - god knows I hate getting overcharged at grocery store which happens at least once a month. I've learned to double check my receipts before leaving the store or restaraunt. Also they probably only spent $2 -$10 for the $25 certificate and too be mad about a small $ seems crazy to me. If you want to stress about a few bucks go ahead, it will shorten your life considerably. In my opinion that someone probably needed that $ more than me and I would hope they would pay it forward in some small way in the future. Mistakes happen, life goes on.

    Posted 2 years ago #         
  15. matthewdarling
    Member Profile

    matthewdarling

    Listen folks...coming from someone in the industry... it's not the amount, it's the principal. i have no issues with Revo and am not commenting on them, just the way restaurants work. when i trust someone with my credit card to charge and they over charge me, i expect it to be dealt with. and as a manager i treat that relationship of trust with the customer with the respect it deserves. i am sure the management at Revo would like the chance to rectify this situation.
    i understand the original issue and don't think it should be marginalized just because of a low dollar amount.

    Posted 2 years ago #         
  16. francis57
    Member Profile

    I'm a sucker for a good conspiracy and this unbelievable forum drama makes me want to go eat at Cafe Revo more than ever. It's like the Area 51 of West Seattle - "there's a lot of strange stuff going on over there"

    Posted 2 years ago #         
  17. If a cashier got caught skimming two dollars from the till I would find it completely reasonable that they be put to the curb. Why should somebody caught skimming two dollars from your bank account be treated with any less seriousness?

    Posted 2 years ago #         
  18. A young man in my family admitted in front of his parents a few years ago that during high school he exchanged his worn wallet for a new one at a local department store.

    his parents shook their head and talked to him about what would have happened had he been caught but said nothing about his theft.

    recently this same young man... who is now an adult applying for a job of public trust... made a comment about how he saw that theft.. he thought the store was wrong for charging $30 for the wallet he still carried.

    this is someone i love dearly but no longer really respect:(

    worse than that... if this is his attitude towards the theft of a wallet.. i wonder what else he thinks is ok.

    i worry about a society where the attitude that you deserve what you can take...
    that speaking up when you are wronged is whining...
    that a few dollars doesn't really matter...
    i worry about where that attitude is taking us...

    so yes.. i make a big deal out of things like this when i see others treating the person who reports it badly...
    rationalizing treating the Op badly
    and defending not contacting a customer when they report a discrepancy on their bill on the basis that the owner is too busy or it's too little money to worry about.

    i wish i had made a bigger deal out of it the first time i saw evidence of this double standard emerging in this young man's home.

    and now he is a young man
    who is likely to be faced with ethical choices
    he clearly isn't prepared to make...

    i kept my mouth shut..
    it wasn't my business..
    no big deal:(

    it's a bigger deal than we know
    and one that each of us often faces in some way as we interact with our community..

    middle of the night.. sleepless.. said more than i would in the daylight.. but still i think... worth thinking about.

    Posted 2 years ago #         
  19. cjboffoli said: I think I'd rather light my fireplace with that $2 bill than give it over to someone that would hold $2 in such high importance.

    There are shelters downtown who can feed two people for a day on $2 and I'm willing to bet they hold that $2 in high importance.

    Petty theft is ok apparently. Skylar what's-his-name ought to be released immediately.

    Told ya. Till the cows come home.

    Posted 2 years ago #         
  20. Bank of America recently took $116,000 out of my checking account (that I didn't have) and didn't discover the error until I brought it to their attention. (they coded a $116 check as $116,000) In my mind, these two incidents are similar. I would expect a written letter of apology ASAP for any errors, regardless of the amount. Did I get an apology? NO. And I don't think you will, either. I hate to say it, but it seems to be the way of the world these days. On the other hand, if you tried to pay your restaurant bill and subtract $2, or if I tried to charge $110,000 on my credit card, you can be sure we wouldn't be successful.

    Regarding the restaurant, I can't comment, as I have never been there. I loved the store that was there before and never had an interest in going to the restaurant. Generally speaking, though, I don't think any business can survive long-term on "pity." The bottom line is always product quality IMO.

    Posted 2 years ago #         
  21. JSR..
    i too miss the store...
    do you know where she went?

    Posted 2 years ago #         
  22. matthewdarling
    Member Profile

    matthewdarling

    pioneer square is the new location...first and jackson-ish

    Posted 2 years ago #         
  23. JoB, didn't the store (don't recall the name, or I'd look it up) move down to SODO, like on 1st South?

    Mike

    Posted 2 years ago #         
  24. i'll trek downtown one of these days and see...

    i get off the peninsula a fair amount.. but usually bypass downtown.

    Posted 2 years ago #         
  25. SarahScoot
    Member Profile

    SarahScoot

    Jo, Mike, and Matthew: Marilyn Murphy did move her shop to Pioneer Square and did away with the on-site upholstery, but the new location closed about a year ago.

    Posted 2 years ago #         
  26. Hed...you joined today just to say that? Could you clarify, and tell us how you have such inside knowledge? Do you work there? Do you know Sofia? Perhaps you could enlighten us with your knowledge of the real truth, since you brought it up? Anonymous accusations without background are suspect, in my book.

    Posted 2 years ago #         
  27. SarahScoot
    Member Profile

    SarahScoot

    JanS, I reported that post. I wish this whole thread could be deleted, but understand why it stands. However, Hed's reply is over the line and offensive, in my opinion.

    Posted 2 years ago #         
  28. It's an insult to the restaurant, and to the people who frequent it, to assume that people go there out of pity. During the coverage of Sean's death it was noted often that this restaurant was his dream. Perhaps his death created interest in those who would like to see what that dream looked like - but that isn't pity.

    Posted 2 years ago #         
  29. I am now closing this thread as it has exhausted discussion of the original point, and then some. Thanks.

    Posted 2 years ago #         

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