I am completely fed up with Café Revo. My husband and I ate there last Wednesday. We used a restaurant.com GC. On Saturday as I was updating our checking account I discover that they overcharged our account. It was only two dollars but after we had pretty dismal service from our waitress (and no we said nothing that night. We did get great attention from a waiter who was not even our waiter so we did speak to the manager about him, choosing to applaud the good instead of focusing on the bad, though based on what we said it should have been obvious that our service from our waitress was lacking).
I call Café Revo Saturday. Speak to the manager who said he could do nothing but the owner could and would have her call me when she got in around 3pm. I left my Cell #. No return call. On Sunday morning I contact them via email, pointing out that I had called on Saturday and had not received the return call I was told to expect. No response.
On Monday evening I call again (not sure who I spoke to, but whoever it was spoke to a female in the restaurant to ask about what to do). I told them the history and they kept trying to make excuses as to why we had not been contacted. No apology for the overcharge or lack of response at all. I only wanted to be contacted when they said they would. I reiterated that we were overcharged. They said the bookkeeper would have to talk to me and they would be in the morning. I said I needed a call by noon on Tuesday. Here it is Wednesday and no response to either of my two phone calls or to my email. I have now gone directly to the bank to dispute the charge. We will never go back there (there are far too many other places to eat. That actually care about their customers.) If Revo fights this overcharge with the bank we will also be reporting them to the BBB.
westseattleblog
West Seattle Blog
West Seattle Blog
