My in-laws have been in SHAG housing, up north, for two years. Here's a summary:
* The management, as in many apartment buildings, sets the tone for the building. They have had basic management problems but only so far as social "favorites" and such. I can imagine running a place with a lot of older people, many of which have never lived in an apartment building, could be rather difficult. SHAG should hire more professional managers with no personal relationship to the tenants.
* There is absolutely no smoking in the building at all, nor on patios/decks. Smokers have to go to a smoking zone near the garage door. This is strictly enforced.
* The buildings allow small pets which is great.
* The building my in-laws are in is kept clean and orderly. It's a secured entry building but people can get in, slipping through front door but I don't think there have been any problems in the two years that I know of.
* The rental rates are good, the apartments small, but the utilities are where a huge savings is.
* There is little storage capacity. If moving from a house it will be a major adjustment.
* There's lots of social stuff to do - my MIL is rarely in the apartment. There's a van that makes regular trips/sightseeing tours, which MIL uses a lot.
* Complaints from in-laws: gossip just like high school, people not cleaning up after pets just like in WS, living in a non-preferred area (but close to medical facilities), a smallish kitchen, no back yard.
* Things they like: affordable on their income, no yard/house upkeep, things to do, people to see, affordable parking, new apartment building.
* FIL is contemplating moving (away from so many old people...go figure) to a new apartment building down the street, but MIL doesn't want to move. I suspect the utilities and rent will be much higher (not to mention parking costs) and they will end up staying in SHAG.