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West Seattle power outage: 108 customers in Arroyos area

10:24 AM: Thanks to Susan for the tip – power is out for what Seattle City Light says is 108 customers (homes/businesses) in The Arroyos and vicinity. The cause isn’t yet known, but the utility hopes to have power back by mid-afternoon, as of the latest guesstimate.

P.S. This is the same footprint and customer count as the outage this past May that lasted more than 24 hours.

11:21 AM: Scott Thomsen of City Light tells WSB that the outage has been traced to “equipment failure” and they’re now hoping to have the power back by 4:30 pm.

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UTILITY WORK: City Light to start project in Hillcrest area

If you live in the Hillcrest area, you should be getting – if you haven’t already – a notice from Seattle City Light about a project starting in early September, “to increase electrical reliability … by rebuilding parts of the underground electrical system.” Here’s where they’ll be working:

Hillcrest_Map_with_sequence

The city is circulating this flyer, and says its key points are:

· Three sections of the neighborhood, each one block or slightly longer, will have conduit and vaults installed. The work is the next phase in the refurbishment of the system.

· Trenching in the public right-of-way is planned from the first week of September through February 2017. Planned power outages may be required during this phase of the project. If required, customers will be notified in advance.

· Affected landscaping, sod, driveway aprons, and sidewalks will be restored to City standards.

Actual cable replacement will happen next year, according to the project webpage (see it here); no contact information there yet but SCL says customers with questions can take them to David Mannery, Electrical Service Representative, david.mannery@seattle.gov or 206-386-4245.

UTILITY WORK: In case you notice discolored water near The Junction today …

We have a Seattle Public Utilities update on the repairs happening on 46th SW near Hudson, southwest of The Junction:

Part of this repair necessitates shutting off water for a small number of residents on 46th Ave. SW. The work will be finished tomorrow and those who are affected by the water outage have been notified. While we do not anticipate any impacts to other residents’ water, any time the water main is disturbed there is the chance of discolored water. If residents experience discolored water they should run their taps for two minutes before drinking. This water is perfectly safe to drink, however.

This is work related to repairs we first mentioned last month, but not related to The Big Flush (here’s our recent update on that, in case you missed it).

FOLLOWUP: What the city says are your rights in case of cable (TV) outages

While most of the CenturyLink outage reports we covered here recently involved fiber internet access, some involved TV – and that caught the attention of a city division you might not have heard of: The Office of Cable Communications, part of the Information Technology department. We heard today from Jim Loter, a spokesperson for that division, which he explains “is responsible for regulating the cable television providers that offer services in Seattle.” He had seen the WSB reports and wanted to make sure you know about “customer rights during cable TV outages,” and pointed us to a new item on the city website Tech Talk which details those rights, including a pointer to the webpage for the Cable Customer Bill of Rights. Again, this is just for TV, not internet, but if you’ve had trouble with an unresponsive provider – it might help.

UPDATE: 3rd West Seattle CenturyLink outage in 1 week

10:57 AM: For the third time in a week, we’re hearing from multiple West Seattle CenturyLink customers – via e-mail, Twitter, and comments – that their fiber Internet service has gone out again this morning. Locations mentioned in the messages we’ve received this morning include Admiral, Genesee Hill, North Delridge, and Beach Drive – sharing your general location in a comment, or message to us, helps, since otherwise there’s no mapping available along the lines of, say, a power outage. Some customers say CL has told them to expect service to return “sometime over the weekend.” Our previous reports are here (some were out all of last weekend) and here (an outage on Wednesday). We have a message out to CL’s media department again and will update when we hear back.

11:54 AM: Some customers are reporting they’re back up.

12:02 PM: A CenturyLink spokesperson replied to our inquiry:

CenturyLink has isolated the outage in West Seattle and continues to monitor the system to assure service availability. If customers are continuing to experience interruption to their high-speed internet or Prism TV services they should contact customer service 877-837-5738 and submit a trouble ticket.

They didn’t answer our question about what’s causing the outages, so we’ve asked it again.

5:36 PM: CL says “a hardware failure” is to blame.

FOLLOWUP: Milestone tonight for The Big West Seattle Flush

W Seattle Flush Map Apr 8_FINAL

It’s been four months since we first told you about Seattle Public Utilities‘ plan for a large-scale flush of West Seattle water pipes, to tackle a persistent problem with “brown water.” Crews have been out many nights over those four months, methodically conducting flushing operations, and they’ll be out again tonight – which, SPU’s Ingrid Goodwin tells WSB, will be of particular note:

SPU is approaching a major milestone with the West Seattle flushing project. After tonight’s flushing, we will have completed unidirectional flushing for the entire area shaded in purple on the [above] map. This amounts to 21 miles of water pipes in West Seattle that have been flushed to remove sediment and build-up and minimize the occurrence of discolored water for many West Seattle customers.

Next week we will start reviewing and evaluating all of the data from this first phase of unidirectional flushing in West Seattle. This will help us determine our next steps and focus areas for other neighborhoods in West Seattle that might benefit from flushing.

We are also looking into utilizing some new technology that will allow us to flush certain parts of the water system discharging a minimal amount of water.

Tonight’s flushing is happening at three locations in Admiral. This May followup includes photos from a flushing site we visited late one night, to show you how the process works.

UPDATE: Another CenturyLink outage reported in West Seattle

6:18 PM WEDNESDAY: Just days after the CenturyLink fiber Internet outage that lasted all weekend for some West Seattle customers, we’re getting word of another one. The company doesn’t make official outage announcements, but starting around 4 pm – via comments on our previous item, and via e-mail – we started hearing about this. If it’s affecting you too, let us know, and please include your neighborhood.

10:01 AM THURSDAY: We sent an inquiry last night to local CenturyLink media liaisons. Here’s the reply just in from Caitlin Birkenbuel: “On August 10, CenturyLink experienced an outage in a West Seattle neighborhood, which impacted high-speed internet and Prism TV customers. The outage lasted 2.5 hours and was resolved at 7:05pm yesterday evening. We apologize for the inconvenience and would like to thank our customers for their patience during the service delay.”

UPDATE: All-weekend CenturyLink outage for some in West Seattle

FRIDAY NIGHT, 11:34 PM: No way to know how many are or have been affected, but we’ve been hearing from some West Seattle CenturyLink users who say their fiber Internet has been out since Friday morning. One is Scott in the 2700 block of 46th SW, who says he first reported the outage around 10 am, was told it should be fixed by 7 pm, then called again two hours later and got a recording with a projected repair time around 11 am Saturday.
Phillip told us via Twitter that his service has been out about that long, and via e-mail earlier in the evening, Nick said CL told him he was one of a triple-digit customer count with an all-day-into-the-night outage. Anyone else?

SATURDAY MORNING, 11:24 AM: Thanks for the comments. Via Twitter, @CenturyLinkHelp, rep Aaron just replied, “There are still a few customers down, but for the most part they should be back up from what I am seeing.”

SATURDAY AFTERNOON, 2:05 PM: … but people in comments and via Twitter are saying they’re still down.

SUNDAY NIGHT, 6:46 PM: See comments for updates from CenturyLink customers who say they’re STILL out. We will be checking with their media/public-affairs department first thing in the morning to try to find out what’s been going on.

From the FYI file: Why Seattle Public Utilities might be in your neighborhood

Wondering what that Seattle Public Utilities crew in your neighborhood is up to? Might be this. SPU tells WSB that its crews will be around West Seattle for the next few months, doing “routine sewer cleanings and inspections”:

Seattle Public Utilities is cleaning and inspecting sewer pipes throughout your neighborhood. This work helps reduce sewer overflows and identify locations that need repairs or additional maintenance. Homes and businesses will continue to receive normal sewer services.

Crews will use water from fire hydrants to clean the pipes. Using fire hydrants can cause discolored water. Residents experiencing discolored water should run the water for two minutes before drinking.

SCHEDULE

Crews will be in one location for no more than 2 hours. Regular work hours are Monday through Friday, 7 a.m. to 4 p.m.

ANTICIPATED IMPACTS

Homes and businesses will continue to receive normal sewer services. However, you can expect:

 Temporary lane closures
 Temporary parking restrictions
 Temporary street closures
 Utility trucks and noise
 Discolored water (Safe to drink)

This is *not* part of the ongoing pipe-flushing work, which also can lead to temporary discoloration – that’s for water lines, not sewer lines. And there can be other causes of discolored water, so if it does happen at your residence, let SPU know – 206-386-1800.

Seattle City Light’s iconic sign to lose its neon

CityLightSignHighRes
(Photo courtesy Seattle City Light)

If you use the West Seattle Bridge east of 99 at night, it’s a landmark of sorts – Seattle City Light‘s big red neon sign. Soon, its neon will be gone. Here’s SCL’s announcement:

Seattle City Light has contracted with Seattle-based Western Neon Custom Sign Builders to replace the neon lights in the iconic City Light signs at its South Service Center at 4th Ave. S. and S. Spokane Street with LED rope lighting, beginning July 26.

The iconic signs will go dark during the project, which is expected to last up to two weeks. Once complete, the new lights will resemble the classic amber color of the original signs, which were built in the 1920s. The signs do not have Seattle landmark status, but they are the last remaining pair of full “CITY LIGHT” signs from that era. City Light historically had similar signs at its Yesler Substation and control center, the Cedar Falls powerhouse and the Lake Union steam plant.

“Historic signs give continuity to public spaces, becoming part of the community memory. They sometimes become landmarks in themselves, almost without regard for the building to which they are attached, or the property on which they stand,” said City Light Historic Resource Specialist and Architectural Historian Rebecca Ossa, quoting from the National Park Service’s Preservation Brief on Historic Signs. “This project allows City Light to preserve a bit of its early history while demonstrating energy efficient lighting for the thousands of people who pass by the sign every day.”

Replacement of the neon lights in the South Service Center signs is needed because they have outlived their expected life span and have become hard to maintain. Using LED lighting will save energy and save money while maintaining the historical look of the signs.

A team of employees from City Light’s Facilities and Customer Energy Solutions divisions and its Lighting Design Lab designed the changes. The last upgrade to the signs was in the late 1980s.

The City Light signs are actually 18 separate signs. Each letter is its own, separate sign. One set faces west and one set faces east toward Interstate 5.

From the FYI file: Three West Seattle sewer-repair projects

If you live near any of these projects, we hope you’ve received the notification flyers already. Otherwise, you might have seen “no parking” signage and wondered – so we’re passing along the news from Seattle Public Utilities. Follow the “official notice” links for full details, including maps:

TODAY: In the 1600 block of Edgewood SW in North Admiral, SPU expects to start emergency repair work today on a broken sewer line and “roadway void.” Here’s the official notice.

THIS WEEK: On 46th SW north of Hudson, SPU expects to start sewer-repair work in two spots starting this week. Here’s the official notice.

NEXT WEEK:: One week from today, SPU expects to start work on mainline sewer repair along 50th SW between Spokane and Charlestown. Here’s the official notice.

UPDATE: ‘Bad cable’ blamed for hourlong West Seattle power outage affecting 3,770+ in High Point, Upper Morgan, Gatewood, Fauntleroy, Westwood

FIRST REPORT, 3:33 AM: Just a few minutes ago, the power suddenly went out here on the Fauntleroy/Gatewood line. Anyone else? Not on the City Light outage map yet.

powermap

3:38 AM: Now it is. More than 3,770 customers (customer = home or business). Looks like roughly Brandon on the north, Henderson on the south.

3:51 AM: No word yet from City Light re: the cause, and we’re not hearing anything related on the scanner. SCL map now suggests a 10 am restoration time, but please keep in mind, that’s only a guesstimate – could be sooner, could be later.

4:05 AM: Though City Light’s Twitter feed is insisting on saying the outage is in Delridge, it’s not. No part of Delridge involved. High Point, Sunrise Heights, Upper Morgan, Gatewood, Fauntleroy, a bit of Westwood.

4:32 AM: Our power just came back on, in Upper Fauntleroy. (added) From comments, sounds like most other affected areas are back too, but the City Light map hasn’t caught up just yet.

4:40 AM: And now it has – outage over after a little more than an hour. Via Twitter, SCL says the outage was the result of “a bad cable.”

Beachfront parkland or beachfront home? Seattle Parks recommends moving ahead with county-to-city transfer of 8923 Fauntleroy Way SW

IMG_2979 (1)
(WSB photo, from April – Cove Park at left, 8923 Fauntleroy house & beach at right)

A month and a half after a community meeting (WSB coverage here) on whether to take over a King County-owned beachfront home at 8923 Fauntleroy Way SW, the Seattle Parks recommendation is in – they support moving ahead with a swap of sorts that would in effect expand Cove Park next to the Fauntleroy ferry dock. Here’s the news release we just received:

After considering public comments, input from a public meeting, and City policy, Seattle Parks and Recreation (SPR) has recommended that King County Wastewater Treatment Division move forward with the street vacation request which would involve the transferring of the King County owned property located at 8923 Fauntleroy Way SW to the City of Seattle. Having made this recommendation, the next step in the process involves King County Wastewater Treatment Division applying for a street vacation. This is one of many steps in the process prior to the Seattle City Council making a final decision on the street vacation and taking ownership of the property.

In 2015, the King County Wastewater Treatment Division finished an upgrade to the Barton Pump Station by the Fauntleroy Ferry Terminal to accommodate West Seattle’s growing population. To build the new pump station, King County acquired the property just to the north of SW Barton Street for use during construction. Once the project was finished, King County began the process to surplus the property. With the City expressing an interest in the property, this raised the possibility of trading the Fauntleroy Way SW property to the City for a partial vacation of SW Barton St. (under the county’s pump station) which the County is interested in obtaining.

This potential trade is not solely an SPR issue, but rather a City issue that needs the input of multiple departments for an adequate review. The comprehensive City review required by a street vacation application will help provide the information necessary to fully inform the public, address unanswered questions, and lead to an informed decision by City Council.

The street vacation process will be run by Seattle Department of Transportation (SDOT) and will include plenty of opportunities for further public input and dialogue.

For more information on this proposal, please visit http://www.seattle.gov/parks/projects/cove_park/addition.htm or contact Chip Nevins, SPR, at chip.nevins@seattle.gov or 206-233-3879.

The possibility of Seattle taking over the county-owned house and 35-foot-wide strip of beach (aerial map here) was first explained publicly at April’s Fauntleroy Community Association meeting (WSB coverage here).

Why the average electric bill is about to go up ~$1

(UPDATED 3:49 PM to clarify that the average bill will go up $1 – your bill may vary)

(Seattle City Light image: Gorge Dam)
The average electricity bill is going up about a dollar starting next month. Seattle City Light‘s announcement explains the surcharge it’s about to add, and might be keeping for a few years. In short – blame it on the weather:

Low revenue from the surplus energy Seattle City Light sells to other utilities has triggered a 1.5 percent surcharge on electricity rates, starting in August.

City Light generates power at its hydroelectric projects. When the utility has more electricity than its customers need, it sells that power to other utilities and uses the money to keep prices low for its retail customers. For 2016, City Light anticipated $60 million in revenue from such wholesale energy sales, but the utility is on track to earn only about $43.5 million as a result of warm spring weather at a time of low prices on the wholesale energy market. The warm weather melted mountain snow earlier than is typical, which meant City Light’s hydroelectric projects were producing surplus energy at a time of lower demand and lower prices than the utility might have seen in June or July.

To make up the difference between what was expected in the budget and actual revenue, City Light draws from a rate stabilization account created in 2010 to offset the volatility that comes with generating and selling hydropower. If the amount in the account dips to $90 million or below, a 1.5 percent surcharge is automatically applied to every customer’s bill until the account is refilled to $100 million.

The rate stabilization account had $89.1 million in it June 30, which triggers a surcharge that will be applied to customer bills, starting in August. The surcharge will add $1 to the typical residential customer bill every month. This is the first time an automatic surcharge has been triggered since the rate stabilization account was created.

Based on current financial forecasts, City Light projects that the surcharge could stay in place into 2019. Should the rate stabilization account’s balance fall to $80 million or below, the surcharge would automatically increase to 3 percent.

Once the account balance is refilled to $100 million, the surcharge is automatically removed. If strong surplus energy sales ever push the rate stabilization account’s balance to more than $125 million, the City Council can choose to reduce rates, have City Light pay down existing debt or direct the utility to pay for capital expenses with cash instead of borrowing money.

Computer trouble at local Seattle Public Library branches

July 5, 2016 2:43 pm
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 |   Utilities | West Seattle news | West Seattle online

Thanks to Kay and Jissy for the tip: If you’re going to a local Seattle Public Library branch, be aware the West Seattle-area branches (Delridge, High Point, Southwest, Admiral, South Park) have been having computer trouble today. We just confirmed this with SPL spokesperson Andra Addison. It’s blamed on a fire affecting fiber optic lines, and while we don’t have specifics, apparently it was last night’s fire in the 4800 block of Delridge – not near the library, but the initial burst of flame was so huge (see the reader photo added to our story) that it may well have affected utilities. We’re trying to find out more; Addison says repairs are in progress.

Bird blamed for West Seattle power outage

June 30, 2016 9:43 pm
|    Comments Off on Bird blamed for West Seattle power outage
 |   Utilities | West Seattle news

Thanks for the tips – the City Light map now verifies a small power outage in a residential area northeast of The Junction, near 39th and Genesee. It lists “bird/animal” as the cause, and resident Keri verifies that, saying, “It’s unusual for our power to be out — we almost always survive the storms and other outages. Turns out a crow took out the transformer. It’s going to take a few hours to get it back on.”

Murray CSO Control Project: Noisier, round-the-clock, through Friday

The combined-sewer-overflow project across from Lowman Beach is about to generate extra noise for up to three days. Even if you’re not right next to the project, sound carries, so take note of this announcement from the King County Wastewater Treatment District:

Starting Wednesday, June 29, King County’s contractor for the Murray CSO Control Project will begin connecting the Murray Pump Station to the same electrical power system as the underground storage tank.

The connection is needed to ensure a more reliable power source for the pump station when the facility becomes operational this fall. Crews will use a temporary generator to the site to maintain power to the pump station while new electrical connections are put in place. The temporary generator will be placed next to the Murray Pump Station in the southeast corner of Lowman Beach Park.

This work is expected to take 48 hours to complete and will require the temporary generator to run continuously overnight through Friday, July 1. Increased noise levels from the generator are expected. Noise from the generator may be more noticeable at night when ambient noise levels are lower. The contractor will take measures to mitigate the noise emitted by the generator to the extent possible and will monitor noise periodically during the operation. The generator will be placed as far away from the nearest residences as possible.

A small crew will work inside the facility building at night to complete the power upgrade using handheld equipment. Indoor work will be limited to quiet, low-impact activities. You may notice lights on inside the building and crews going to or coming from the facility building.

Questions or concerns? Project hotline: 206-205-9186, around the clock.

West Seattle power outage: 92 customers in Upper Alki

June 22, 2016 1:28 pm
|    Comments Off on West Seattle power outage: 92 customers in Upper Alki
 |   Utilities | West Seattle news

1:28 PM: Thanks to Todd for the tip via Twitter: 92 homes in Upper Alki, mostly west of Schmitz Park, are without electricity, according to the City Light map, which says the cause is still under investigation.

2:29 PM: According to the outage map, the power’s back on.

Murray CSO project to add Sunday work

June 17, 2016 10:36 am
|    Comments Off on Murray CSO project to add Sunday work
 |   Utilities | West Seattle news

Just in from the King County Wastewater Treatment District, as the Murray Combined Sewer Overflow Control Project across from Lowman Beach continues advancing toward completion by year’s end:

King County’s contractor for the Murray CSO Control Project will begin working on Sundays inside the facility building starting as early as this Sunday, June 19th.

Work will occur during daytime hours and will be limited to quiet, indoor activities. A small crew will be conducting electrical and mechanical work inside the building using handheld equipment. This work will not exceed noise levels outlined by City noise ordinance. You may notice crews going to or coming from the site.

Thank you for your continued patience during construction. Please let us know if you have any questions or concerns by email, by calling the project hotline at 206-205-9186, or by stopping by our booth at the Morgan Junction Community Festival this Saturday from 10 am-5 pm.

Comcast outage reported in North Delridge/Pigeon Point

While spot outages are reported fairly frequently, we’ve received several reports of this one, so it could be relatively widespread – we’ve heard from Comcast customers from North Delridge east to Pigeon Point. One customer says they’ve been told it’s supposed to be back on by 10 pm. Any other areas?

West Seattle brown-water battle: The Big Flush resumes Sunday

Flushing Map_Area Completed_FINAL
After an unannounced three-week break, Seattle Public Utilities crews will resume flushing work this weekend, continuing to clear local water mains of sediment (mostly rust buildup). SPU’s Ingrid Goodwin sent this progress report with word of what’s next, including the map you see above:

SPU will resume water main flushing in West Seattle Sunday night, June 19, starting on SW Donald Street between California Avenue SW and 44th Avenue SW.

We took a three-week break from flushing to allow our staff to assess our progress, make adjustments and plan for the next sequence of flushes.

To date, the SPU flushing crew has flushed about 10 miles of pipe in West Seattle to minimize discolored water.

Flushing results have been very positive: water is flushed until clear and the crew is measuring chlorine and turbidity (cloudiness) throughout the process to make sure water quality standards are met at the end of each flush.

The attached map [above] shows the area that has been completed. We anticipate finishing the remaining sections of Area 1 (shaded in purple) this summer.

In the fall, SPU anticipates starting to flush Area 2, which will be in the 498 pressure zone, from approximately Myrtle Reservoir north to SW Spokane Street.

SPU reiterates that if you have any water-quality issues – even if it’s brown water that the flushing might have stirred up on its way to clearing things out – please call them, 24/7, at 206-386-1800.

P.S. For more backstory on The Big Flush, here’s our previous report.

UPDATE: Water-line break in North Delridge

waterbreak

ORIGINAL REPORT, 8:23 PM: Heads up if you’ll be traveling Delridge Way near Edmunds any time soon – utility crews are working in the middle of the street. We noticed running water on the edge of the northbound side of the street, and we just received one reader note saying they had called Seattle Public Utilities and been told there’s a water-line break. They also report reduced water pressure at their residence. We’ll be checking with SPU’s media team ASAP to see if we can find out more.

9:44 PM: We haven’t heard back from SPU yet but multiple commenters in the area say they’re without water.

10:33 PM: Now we’ve heard from SPU, which says an 8-inch line broke, no obvious cause. It was first reported by someone who saw the water bubbling up in the street late this afternoon; they cut off service in the area around 7:30 pm for repairs. 110 customers (homes/businesses) are affected, and they’re hoping to restore service by midnight.

11:03 PM: Marieke from SPU just called again with an update – she says they’re turning the water back on right now. It was a “horizontal break” and 10 feet of pipe had to be repaired. Your water might be discolored for a while when it comes back on, so let it run a bit, she says, and it should clear up.

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