UPDATE: Trying to call a local business? Comcast phone service problems

WEDNESDAY, 12:45 PM: If you’re trying to call a business and having trouble getting through … it might be the Comcast business-phone outage that’s affecting our area and others in the country. Here’s the Comcast tweet about it:

We are aware that there is an issue with our Comcast Business Voice service and we apologize for the inconvenience. We appreciate our customers’ patience as we work to resolve the issue as quickly as possible.

— Comcast Business (@comcastbusiness) June 6, 2018

So far we’ve heard from (updated) three West Seattle businesses affected.

THURSDAY, 9:39 AM: Two commenters just mentioned the trouble’s not resolved. And Comcast confirms that via Twitter:

Outage Update: Phone services for most customers have been restored. Unfortunately, a small group continue to see issues. We are working hard to restore services to all and apologize for this inconvenience. For further assistance: https://t.co/0jurMjmRaQ

— Comcast Business (@comcastbusiness) June 7, 2018

Lola June 6, 2018 (1:47 pm)

We have been experiencing it all day down in Georgetown today. Some calls have come through while others are just silent when you answer the phone.

Karen June 6, 2018 (4:02 pm)

Our wireless has been failing for days. I’ve called and called, get a different answer each time. So frustrating!

Lori June 6, 2018 (7:23 pm)

Around 530 it affected our business Internet also, which prohibited credit card sales. When I called they said they’d be up again 9:30 PM tonight.

Lola June 7, 2018 (9:36 am)

Do we know if there is still a problem with Comcast Thursday 6/7/18? We can’t seem to dial out but we are getting calls coming in. I can’t find anything online except for the stuff happening yesterday 6/6/18?

Heather June 7, 2018 (9:37 am)

While our internet is fine, our business phones are out again, and calls only come through intermittently. So frustrating.

WSB June 7, 2018 (9:38 am)

Via Twitter, Comcast says “most” have been restored but a “small group” still has trouble. Will add.

HelperMonkey June 7, 2018 (10:33 am)

Was finally able to reach someone at Comcast customer service after being on hold for 45 minutes. They said estimated time for service to return is 2pm, and that they will be issuing credits for the outages yesterday and today on an upcoming bill.

WSB June 7, 2018 (10:44 am)

Thanks for the update!
- HelperMonkey June 7, 2018 (10:45 am)
  
  just tried the phones again and they’re back up for us. (we’ll see how long that lasts, haha!)

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