Update: Comcast West Seattle outage blamed on ‘fiber cut’

July 23, 2014 at 9:13 am | In Utilities, West Seattle news | 9 Comments

9:13 AM: Thanks to Steve for the tip about a Comcast outage in Admiral. According to a tweet from @ComcastWA, it’s because of a “fiber cut” and should be fixed within an hour or so … let us know if that window passes and you’re still out.

9:43 AM UPDATE: Steve says the service is back up.

9 Comments

  1. Still out north of Admiral Way.

    Comment by EResident — 12:20 pm July 23, 2014 #

  2. Comcast has trained me that each time I see or hear “Comcast,” I either spin into a blind rage or lose all hope.

    Whatever about their little outage. That happens – I understand. It’s the ridiculous prices, poor package options, and being the only game in town (thank you, City of Seattle) that makes me crazy.

    If we can have Uber and Lyft compete against the taxi industry, why can’t we have more competition for cable and internet?

    Comment by Aaargh! — 12:31 pm July 23, 2014 #

  3. I think we were without for about 90 minutes. I’m a fairly new customer, and dreaded making the call to comcast customer service. I already encountered their worst-than-awful customer service when I called to confirm our “hook up” appointment. Today, after going through a few prompts, and them trying to sell me a new modem, it finally connected me in to a pre-recorded line which said “we are aware that there is an outage in your area.” This was enough verification for me. I quickly hung up before I had to talk to a real person. sigh….

    Comment by steve — 1:07 pm July 23, 2014 #

  4. I’ve had more Comcast outages in Admiral in the last 2 months than I’ve had anywhere combined.

    Comcast is dreadful. They couldn’t get my cable working for a week and they were stumped. The tech came out and realized that they marked us down for the wrong cable package. It was something they should have noticed within 5 minutes of my 1st call to them. sigh

    Comment by Wes C. Addle — 1:45 pm July 23, 2014 #

  5. I particularly liked when I called and was informed that “we realize your service is out so please call back during regular business hours”. So should I only be billed for service during “regular business hours”? Hard to get rid of monopolies in a socialist city. Get used to it. Or out…

    Comment by Rick — 2:25 pm July 23, 2014 #

  6. Ditched comcast a few years ago and went with CLEAR. best move ever! totally reliable. Got a Roku player and stream what I want to watch I don’t miss the endless channels of crap with commercials at all.

    I think we’
    ve had one outage the whole time and that was because of severe weather.

    You see you CAN get internet without comcast you just DON’T want to give up the TV addiction. Big difference between can and want.

    Comment by sophista-tiki — 4:43 pm July 23, 2014 #

  7. I went with Clear Wireless when they first became available up until a few months ago and I had constant outages and very slow speeds to the point where I couldn’t work from home. Their customer service seems to want to help but they have been trained that every problem can be solved by rebooting the modem or pointing it in a different direction. Comcast’s business model is built around being a monopoly and their customer service staff seems to be comprised of people who’ve previously been fired from the post office and DMV, but at least I can work from home with their internet service. I didn’t get cable service so the self-righteous comment about being addicted to TV (because this is somehow worse than streaming content?) is misdirected.

    Comment by Alphonse — 5:02 pm July 23, 2014 #

  8. Well Comcast/Xfinity picked up the new SEC network so they have me back in their good graces for the moment. Can’t stream that and I loves me some SEC football!

    Comment by Friend O'Dinghus — 7:34 pm July 23, 2014 #

  9. My whole company of 10 retail stores lost the ability to run credit cards as a result of this.

    Comcast makes INSANE profit margins on all their services. Maybe they should think about reinvesting some of those profit margins back into extra backup fiber lines so if one fiber line gets cut then it doesn’t compromise the business operations of thousands of companies.

    We stand to lose tens of thousands of dollars over this and it’s all because Comcast is too greedy to have invested some of their INSANE profit margins back into making sure that their services can’t go down if one bad thing happens, like a single line getting cut.

    Comment by Jon — 11:21 am July 25, 2014 #

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