The three-day grand-opening celebration has begun for West Seattle Cyclery, one of WSB’s newest sponsors, now that both its retail and service operations are up and running. Here’s what proprietor Brad Loetel would like you to know about his new business:
(From left, West Seattle Cyclery’s Brad, Catherine, Sawyer)
We are a new full-service bike shop in West Seattle. Our mission at West Seattle Cyclery is for our customers to love cycling as much as we do. We will support our customers in that effort by hiring dedicated, smart, and professional staff who will use their knowledge and experience to ensure that our customers purchase the bikes and equipment which best meet their needs.
Our customers have said that they really appreciate that West Seattle Cyclery is a locally owned shop with both an owner and staff from West Seattle. Our customers also appreciate that we understand that they prefer to be riding their bikes instead of waiting for their bikes to be repaired. Our goal is to complete most repairs within 2 days. Occasionally it will take longer, but we will make every effort to minimize the delay.
The customers who seek us out are happy we are in their neighborhood. A few have had bad experiences at other shops and want to find a new shop. The staff at West Seattle Cyclery have been in the business for many years. We know you don’t get loyal customers by providing poor customer service. We also know there is competition from other bike shops around the Seattle area, and the Internet has definitely made an impact on the bike industry. So it is in our interest to make sure you get great customer service, because we love cycling and want you to enjoy riding your bike.
Catherine, Sawyer and I used to work together at another shop. Recently, a former customer from that shop came in to West Seattle Cyclery. He was really excited to see us because he did not know that we were the people behind West Seattle Cyclery. He bought his first bike from us to train for the STP a few years ago. Now he is doing four to five 100=mile rides a year and no longer has to take his diabetes medicine. He looks forward to having us work on his bikes to prepare him for his next big ride.
Regarding community involvement – we have talked with West Seattle Bike Connections to see how we can help them achieve some of their goals. We also want to make West Seattle safe for cyclists of any age. We look forward to supporting many other local organizations. Community is an important part of why we are here, so we plan on giving back when we can.
West Seattle Cyclery is at 4508 California SW, 206.557.7267, online at westseattlecyclery.com. The grand-opening celebration continues through Sunday!
We thank West Seattle Cyclery for sponsoring independent, community-collaborative neighborhood news via WSB; find our current sponsor team listed in directory format here, and find info on joining the team by going here.
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