Just announced by the city: “Find It, Fix It,” an app for your iPhone or Android phone that can be used to report graffiti, potholes, abandoned vehicles, parking-enforcement issues, and more. The announcement explains that you can use the app to take a picture, add details, pinpoint the location, and send the report to the city. What happens from there?
Submissions are entered into the City’s Constituent Relationship Management (CRM) system, and departments responsible for providing that specific service will manage and track requests. The City of Seattle began using the CRM system in December 2011. There may be some initial delays in response time as City departments adjust to any increase in service requests. …
The City anticipates adding other request types in the future and welcomes feedback on the app and ideas for additional features. Users should choose the Find It, Fix It app’s “other inquiry” category – found under the “New Request” icon – to submit feedback.
Read more about it here – and/or, if you have an Android or iPhone, go to Google Play or the App Store (respectively) and check it out. The city says it’s looking forward to feedback from the first round of users to figure out how to improve it in the long run.