Please forgive us for today’s sudden outage

July 3, 2013 at 7:38 pm | In West Seattle news, West Seattle online | 5 Comments

Please accept our apologies for the outage late today – it was NOT planned, and furthermore, when we occasionally need to take the site down for maintenance, we do our best to make sure it’s only in the very late-night/early-morning hours. Our latest problems are the result of growing pains yet again – every month sets a new record for homes/businesses visiting WSB, and we keep having to adjust the underlying technology to keep up. Right now we’re beginning work (with expert assistance) on leaping way ahead, rather than just keeping up, so once we can make that leap, it should dramatically reduce the risk of sudden crashes like the few we’ve had lately. In addition to checking our social-media channels if WSB is down – primarily Facebook (be sure you “like” facebook.com/westseattleblog, NOT our old “WS Blog” account) and Twitter – we also have revived our old blog-format backup site, so bookmark westseattleblog.wordpress.com) just in case. Thanks again for your patience and ongoing support and collaboration – Tracy Record & Patrick Sand, WSB co-publishers

5 Comments

  1. Glad to have you back. Sorry you are going through these growing pains, but they are good ones and speak volumes to the great service you provide WS! You guys rock!

    Comment by jwws — 7:45 pm July 3, 2013 #

  2. You guys are DAMM close to ZERO down time! A hiccup every once in awhile is to be accepted.
    .
    WSB – ALWAYS there! Rock on!

    Comment by Kevin — 9:42 pm July 3, 2013 #

  3. I tried to access WSB at one point today and got an error message and figured you had a small hiccup. No big deal. I used to work for “Earth’s largest online retailer” and even there we had a Sev 1 outage that took the whole thing down for about 15 minutes. Keep marching….

    Comment by Ajax — 11:05 pm July 3, 2013 #

  4. Please do not apologize! You folks rock!

    Comment by elisabeth — 12:47 am July 4, 2013 #

  5. Great customer service to acknowledge this issue! It is fantastic that you have this much of growth. Hope to see you double in the next year.

    Comment by john s — 8:48 am July 4, 2013 #

Sorry, comment time is over.

All contents copyright 2014, A Drink of Water and a Story Interactive. Here's how to contact us.
Header image by Nick Adams. ABSOLUTELY NO WSB PHOTO REUSE WITHOUT SITE OWNERS' PERMISSION.
Entries and comments feeds. ^Top^